Nainish Kumar Mishra
Senior Fraud Analyst
Bangalore,Karnataka
Summary
With over 4 years of professional experience, including 2 years as a Senior Analyst at Cognizant and 1 year as a US IT Recruiter at Apptad Technologies, Bring a proven track record of success to any organization. Background includes 1 year of internship experience that has further honed skills. Specialize in delivering data-driven recommendations that optimize business processes, drawing from strong analytical abilities. In role as a US IT Recruiter, Demonstrated proficiency in candidate sourcing and placement, while also building valuable relationships with clients and candidates. Providing top-tier customer service is second nature to me, and consistently excel in communication and work ethic. Thrive in high-pressure, deadline-driven environments, consistently delivering results that make a significant impact.
Overview
4
4
years of professional experience
Work History
Senior Fraud Analyst
Cognizant
07.2021 - Current
- Utilized GTFF process for quick identification and prevention of fraudulent transactions on specific dates.
- Leveraged Looker Studio dashboard for real-time monitoring and receiving alerts related to potential fraud.
- Gained hands-on experience with Looker Studio, tool used for fraud prevention.
- Analyzed system-generated alerts indicating spikes in transactions on specific dates.
- Conducted deep-dive analyses on sample of accounts within each alert to investigate potential fraud.
- Generated comprehensive reports by maintaining detailed records of account attributes.
- Identified and classified accounts as non-fraud or fraud to determine percentage of each category.
- Played key role in Escalation Management Team (EMT) process.
- Addressed escalated issues and bugs reported through tools.
- Collaborated with agents to resolve escalated issues and bugs.
- Conducted deep-dive analysis on accounts as part of EMT process.
- Worked with Risk Operations to identify fraud trend scenarios.
- Conducted thorough investigations on affected accounts during EMT process.
- Investigated user accounts for potential issues like cookie theft.
- Followed checklists meticulously to detect Account Takeover (ATO) signals.
- Investigated potential payment fraud on user accounts.
- Took decisive steps to close accounts concerning signals.
- Conducted in-depth analyses of user behavior related to declines and chargebacks.
- Reviewed authorized and unauthorized transactions to ensure transaction security.
- Implemented measures to enhance transaction security and prevent fraudulent activities.
US IT Recruiter
Apptad Technologies
08.2020 - 07.2021
- Sourced and recruited top IT talent through various online job portals and channels.
- Identified qualified candidates using online resources.
- Evaluated candidate qualifications and skills to ensure matched job requirements and company culture.
- Ensured strong alignment between candidate qualifications and job role.
- Conducted pre-screening interviews to assess candidate qualifications and their interest in role.
- Assessed candidates suitability for positions applied for.
- Defined ideal candidate profiles to streamline recruitment process.
- Scheduled and coordinated interviews between candidates and hiring managers.
- Facilitated effective communication throughout interview process.
- Provided guidance and support to candidates during recruitment process.
- Ensured smooth and efficient interview experience for both candidates and hiring managers.
- Coordinated interview logistics to optimize recruitment process.
- Collaborated with hiring managers to identify most suitable candidates for organization.
- Played crucial role in candidate selection process.
- Contributed to building strong IT talent pool for company.
Campus Manager
Slice
10.2019 - 05.2020
- Completed internship at slice, fintech company specializing in providing credit to college students.
- Served as primary point of contact for Slice at Presidency University.
- Onboarded new customers to Slice card, ensuring they understood its features and benefits.
- Provided educational resources to customers regarding Slice card functionalities.
- Engaged in customer outreach activities to raise awareness about Slice card and encourage adoption.
- Offered comprehensive support to customers throughout borrowing process.
- Addressed customer inquiries and resolved their concerns.
- Played crucial role in ensuring smooth customer experience during borrowing.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Leveraged customer feedback for product development and marketing strategies.
- Supported company's goal of providing top-notch customer experience.
- Strived to ensure customers were well-informed and satisfied with their interactions with Slice.
- Facilitated seamless communication between customers and fintech company.
- Played key role in building and maintaining customer relationships.
- Helped Slice in its mission to become trusted choice for financial services among customers.
Site Manager
Hungerbox
05.2018 - 07.2018
- Completed internship at Hungerbox, prominent food tech company specializing in on-site cafeteria management for corporate clients.
- Assisted site manager in various responsibilities, including maintaining cafeteria cleanliness.
- Monitored food quality to ensure that it met company's standards.
- Addressed employee concerns related to cafeteria's operations and services.
- Collaborated closely with vendors to uphold high standards of food preparation and service.
- Worked together with cafeteria team to ensure top-quality food and service.
- Conducted employee surveys and feedback sessions to gather insights on cafeteria experience.
- Developed comprehensive training manual for new cafeteria staff.
- Provided guidelines for hygiene, food preparation, and customer service in manual.
- Actively participated in team meetings to contribute ideas for enhancing overall cafeteria experience.
- Assisted in site manager's duties, contributing to smooth operation of cafeteria.
- Gained valuable experience in food service and management during internship.
- Contributed to overall success of Hungerbox's on-site cafeteria management services for corporate clients.
Education
MBA - Operations & Marketing
Presidency University
Bangalore, Karnataka2020
BCA - Information Technology
Cybotech Campus
Patna, Bihar2017
Higher Secondary Education - Science
RJRKS Inter College
Darbhanga, Bihar2014
Secondary School - All Subject
Darbhanga Central School
Darbhanga, Bihar2012
Skills
- Anti Money Laundering
- Chargeback Handling
- Transaction Investigation
- Data Analysis
- Fraud Detection
- Dispute Resolution
- Report Preparation
- Fraud Prevention
- VBA & Google App Script
- Excellent Communication
- Problem-Solving
- Self-Motivated
Tools Used
Payment Investigation | Customer Experience | Quality Audit | Bug | Accurint | RMS | Peoplesoft HCM | Ceipal | PLX Dashboard | Google Looker Data Studio | Power BI | Tableau | SQL | Ms-Office | Google Cloud | Canva
Accomplishments
- Received an award for my exceptional contribution to the "CleanSlate Program" where I collaborated with the development team to identify and resolve critical concerns, resulting in a highly successful testing program and received appreciation at Cognizant.
- Recognized and awarded for contributing impactful ideas in the ideation program at Cognizant as a Senior Analyst.
- Consistently recognized as "Performer of the month" for three consecutive months, showing my dedication to doing a great job.
Courses Certifications
- SQL - Udemy & LinkedIn
- Microsoft Excel - Udemy
- Google Sheets - Udemy
- Google Looker Data Studio - Udemy
- Microsoft Power BI - Udemy & Microsoft
- Governance, Risk, and Compliance (GRC)
- Cybersecurity - LinkedIn
- Identity and Access Management - LinkedIn
- Google Ads & Measurement Certification - Google
- Google Ads Video Certification - Google
Additional Information
- SQL
- Tableau
- Microsoft Excel
- Power BI
Travelling, Photography, Learning
I enjoy traveling and experiencing new places. Some of my favorite travel experiences have been to ritual places where I have learned about different ways of spirituality. I also enjoy photography and capturing the beauty of the places I visit. Learning is a lifelong passion for me, and I am always looking for new ways to challenge myself and grow.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Fraud Analyst
Cognizant
07.2021 - Current
US IT Recruiter
Apptad Technologies
08.2020 - 07.2021
Campus Manager
Slice
10.2019 - 05.2020
Site Manager
Hungerbox
05.2018 - 07.2018
MBA - Operations & Marketing
Presidency University
BCA - Information Technology
Cybotech Campus
Higher Secondary Education - Science
RJRKS Inter College
Secondary School - All Subject
Darbhanga Central School
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