I have 4 years of experience in business operations across logistics, mobility, and e-commerce sectors. Skilled in operations management and supply coordination. Passionate about long bike rides and exploring the mountains.
Overview
4
4
years of professional experience
Work History
Operations Executive & Supply
Goshuttl Pvt Ltd
Kolkata
05.2024 - 02.2025
Managed live sessions for daily intercity operations
Created new routes and pickup points via admin panel
Onboarded vehicles and drivers using the supply panel
Conducted regular vehicle audits for compliance
Trained drivers on routes and mobile application usage
Handled vendor queries and built strong vendor relationships
Operations Executive
Shuttl (Chalo Mobility Pvt Ltd)
09.2023 - 05.2024
Managed 700+ daily trips for intracity bus operations across 20+ routes with 250+ buses
Responsible for improving operations metrics BOTO, Non-Ops to improve customer experience
Managed coordination between internal and external stakeholders to ensure smooth execution of daily operations
Handled drivers on call for live trips to ensure standard SoP is followed
Onboarded new drivers, vendors, and vehicles through the supply panel
Conducted regular vehicle audits to maintain quality and safety standards
Provided route training to drivers and guided them on using the driver application
Team Leader Operations
Shadowfax Technologies Pvt Ltd
10.2022 - 08.2023
Supervised airport operations team for handling shipments from multiple states
Planned and managed manpower for timely loading and dispatch of goods
Ensured all shipments met quality checks; reported damaged items immediately
Coordinated with drivers and vehicle vendors for smooth gate collections and deliveries
Monitored team performance, provided coaching, and tracked low performers
Ensured timely completion of multiple projects as per client requirements
Generated billing reports and maintained accurate dispatch records
Associate
Amazon Airport Operations (via JS 3rd Party Payroll, Mahindra Logistics)
02.2021 - 01.2022
Handled loading, unloading, and sorting of cargo at the airport
Received shipments arriving from different states and ensured proper processing
Identified and reported defective or damaged cargo items
Booked outgoing cargo for dispatch to various states
Created Challan copies for vehicle dispatch and ensured proper documentation
Maintained smooth cargo flow and coordinated with logistics partners for timely deliveries
Education
Bachelor of Arts -
Mangalayatan University
12-2027
Higher Secondary & Secondary Examination -
Kirtipur Nabin Chandra High School
12.2018
Skills
Business Operations Management
Client handling
Supply-Ops Management
Strong interpersonal skills
Route planning
Proficient in Microsoft Excel and Word
Problem-solving aptitude
Warehouse management
Vehicle auditing
Logistics coordination
Vendor relationship management
Team leadership
Languages
Bengali
Hindi
English
Personal Information
Date of Birth: 04/10/01
Timeline
Operations Executive & Supply
Goshuttl Pvt Ltd
05.2024 - 02.2025
Operations Executive
Shuttl (Chalo Mobility Pvt Ltd)
09.2023 - 05.2024
Team Leader Operations
Shadowfax Technologies Pvt Ltd
10.2022 - 08.2023
Associate
Amazon Airport Operations (via JS 3rd Party Payroll, Mahindra Logistics)
02.2021 - 01.2022
Bachelor of Arts -
Mangalayatan University
Higher Secondary & Secondary Examination -
Kirtipur Nabin Chandra High School
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