Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAKUL. ANIL. SONARE

Bengaluru

Summary

A total experience of almost 6.5 years in various pivotal roles such as Zscaler Cloud Support Engineer, Palo Alto Networks Focus Services Engineer, Tier-2 Engineer, Operations Lead, Network Engineer, and AWS Cloud Associate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Active team player, with good communication, interpersonal skills, fast learner, and a good listener.

Around 3 years of experience with Palo Alto Networks as a skilled engineer, managing and troubleshooting Palo Alto Networks’ product related issues for focus services customers within the SLA to achieve customer satisfaction and to avoid any potential impact on customer’s business and environment.

Adept at compute nodes on UNIX platforms such as CentOS in automated operating systems installation using AWS console.

Resourceful and determined Network Engineer skilled in maintaining, troubleshooting and optimizing network performance. Highly skilled in diagnosing and resolving operational issues, configuring and managing VPN, ASA Firewall, etc.

Acted as Operations Lead for almost 2 years, guiding crucial systems and workforce effectiveness measures. Demonstrated a detailed approach to planning and maintaining operations, identifying and managing risks along with developing business potential.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Support III

Zscaler
05.2025 - Current
  • Assisting CS1 customers on critical, high, medium, and low priority issues related to ZIA services.
  • Thorough understanding of ZIA services such as ZCC, traffic forwarding methods (Tunnel 1.0, Tunnel 2.0, explicit proxy, Tunnel with local proxy), SIPA, NSS, VZEN, PZEN.
  • Proficiency in Zscaler layer 7 services (URL filtering, cloud app control, SSL inspection, tenancy control).
  • Managed time efficiently in order to complete all tasks within deadlines.

Designated Engineer (Palo Alto)

iOPEX TECHNOLOGIES
02.2024 - 05.2025
  • Handling critical, high, medium, and low severity cases from Focus Services Elite accounts
  • Thorough knowledge of Palo Alto firewalls :- PA-3200, PA-3400, PA-5200, PA-5400 PA-7000 and Palo Alto products i.e. Palo Alto firewalls, Global Protect, Panorama, and Prisma Access
  • Resolving hardware and software related issues on Palo Alto firewalls/Panorama for Focus Services Elite customers
  • Effectively troubleshooting traffic slowness, connectivity and resource access issues in customer environment
    Troubleshooting site-to-site and remote access VPN issues in customer environment
  • Researching new tactics to better hone responses and shorten remediation times
  • Documenting faults and bugs for referral to the development staff for use in updates
  • Assisting Associate Designated Engineers stuck on P1/Escalated customer issues
  • Building rapport with focus account customers to achieve good business output and stability of customer's network environment

Associate Designated Engineer (Palo Alto)

iOPEX Technologies
12.2022 - 02.2024
  • Handling critical, high, medium, and low severity cases from Focus Services Plus accounts
  • Resolving hardware and software related issues on Palo Alto firewalls/Panorama for Focus Services Plus customers
  • Effectively troubleshooting traffic slowness, connectivity and resource access issues in customer environment
  • Troubleshooting site-to-site and remote access VPN issues in customer environment
  • Replicating customer issues in SNG-VCenter and Velocity
  • Assisting customers in Firewall/Panorama PAN-OS upgrade activities
  • Educating customer on basic troubleshooting steps for issues related to Palo Alto products

Tier 2 Technical Support Engineer (Palo Alto))

iOPEX Technologies
02.2022 - 12.2022
  • Served as primary point of contact for support related to Palo Alto Networks' solutions and products (Firewalls, Panorama, Global Protect) of SL1 and SL2 end-users and walked individuals through troubleshooting tasks
  • Meeting SLAs to support business continuity
  • Replicating customer issues in SNG VCenter and Velocity
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Performed RCA of reported issues to enact corrections
  • Assessed Palo Alto Networks firewall's hardware and software and suggested modifications to the customers for reducing lag time and improving overall perfromance

Systems Engineer

Zensar Technologies
03.2019 - 02.2022

Operations Lead, Network Engineer

Momentum Metropolitan
01.2020 - 02.2022
  • Monitored network capacity and performance to diagnose and resolve complex network problems with Solarwinds
  • Contributed to implementation of Solarwinds network monitoring tool
  • Performed troubleshooting for Cisco routers and Catalyst, Nexus Switches
  • Planned, coordinated and implemented network security measures
  • Configured and managed VLAN, VPN, ASA firewall
  • Managed availability and performance of DHCP and DNS servers
  • Managed availability and performance of critical internal business websites like JIRA prod via web performance monitor
  • Engaged with site engineers to perform RCA of issues on network devices
  • Worked as Operations Lead managing team of 10 L-0 engineers
  • Planned operations and activities, and led projects
  • Developed and deepened relationships with customers and vendors
  • Motivated and trained L-0 monitoring team members to maximize team productivity
  • Enhanced operational performance and successfully managed the scope of project by developing and optimizing standard practices
  • Worked closely with Tool Architect and multiple client tech-stacks to complete project implementation within timelines

Cloud Associate

Discovery Limited
04.2019 - 12.2019
  • Experienced in provisioning machines/instances on fly with Autoscaling, AWS snapshots
  • Managed cloud infrastructure running CentOS
  • Managed EC2 instances to add, modify, delete user and group accounts
  • Performed application server builds in EC2 environment and monitored them using Appmanager
  • Implemented and maintained monitoring and alerting of Memory Utilization, disk utilization along with various other factors for production, pre prod servers using Appmanager
  • Utilized AWS CLI to automate backups of file systems to S3 buckets with scheduled crons
  • Created snapshots and Amazon Machine Images of instances for backup and creating clone instances
  • Storage provisioning, volume and file system management using LVM on CentOS
  • Experienced in performing RCA of issues reported day-to-day
  • Supported DB2 instances running on Linux machines for client database team
  • Managed network using Security Groups, NACLS & IAM
  • Documented project and operations related procedures

Education

B.E - Comp Eng

ST. Vincent Pallotti College of Engineering
Nagpur
11.2018

H.S.C -

New English Jr College
Nagpur, MH
05.2014

S.S.C -

Gayatri Convent
Nagpur
05.2012

Skills

  • Palo Alto Networks product administration : High end firewalls' hardware architecture, Panorama; logging and reporting , Global Protect, User-id, SSL decryption, DNS security, High Availability, Prisma access troubleshooting
  • Zscaler : ZIA architecture, ZCC, traffic forwarding methods (Tunnel 20, Tunnel 10, TWLP), SIPA, NSS, VZEN, PZEN
  • AWS (Beginner)
  • TCP/IP, IPsec, TLS, DHCP, DNS, HTTP, SAML, Kerberos
  • Routing and Switching : OSPF, BGP, STP/RSTP

Certification

  • Cisco Certified Network Associate 200-301 (CISCO ID: - CSCO13731102)
  • Palo Alto Networks Certified Network Security Engineer

Timeline

Product Support III

Zscaler
05.2025 - Current

Designated Engineer (Palo Alto)

iOPEX TECHNOLOGIES
02.2024 - 05.2025

Associate Designated Engineer (Palo Alto)

iOPEX Technologies
12.2022 - 02.2024

Tier 2 Technical Support Engineer (Palo Alto))

iOPEX Technologies
02.2022 - 12.2022

Operations Lead, Network Engineer

Momentum Metropolitan
01.2020 - 02.2022

Cloud Associate

Discovery Limited
04.2019 - 12.2019

Systems Engineer

Zensar Technologies
03.2019 - 02.2022

H.S.C -

New English Jr College

B.E - Comp Eng

ST. Vincent Pallotti College of Engineering

S.S.C -

Gayatri Convent

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NAKUL. ANIL. SONARE