Kapil Dharampal Patil
Bangalore
Summary
Dedicated engineer with a proven track record at Palo Alto Networks, offering 3 years of experience in resolving product-related challenges for cloud firewalls. Proficient in adhering to SLA commitments, enhancing customer satisfaction, and protecting business operations from potential disruptions, while committed to leveraging technical expertise to drive innovative security solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtualization Engineer (Palo Alto)
IOPEX Technologies
Bangalore
03.2022 - Current
- Handle critical, high, medium, and low-severity cases for the top 200 customers.
- Resolve cloud and software-related issues in Palo Alto firewalls and Panorama.
- Troubleshoot traffic slowness, connectivity issues, load balancer traffic, firewall deployments, and autoscaling in customer environments.
- Research new tactics to enhance response times, and reduce remediation durations.
- Conduct bug scrub activities prior to planned firewall/Panorama PAN-OS upgrades to mitigate known issues in customer environments.
- Assist customers with firewall, Panorama, PAN-OS upgrade activities, and feature configurations.
- Educate customers on basic troubleshooting steps for issues related to Palo Alto products.
- Deploy new virtual machines (VMs) in line with customer requirements and industry best practices.
Education
MCA -
Tilak Maharashtra University
BCA -
Tilak Maharashtra University
H.S.C. -
Maharashtra State Board
NagpurS.S.C. -
Maharashtra State Board
NagpurSkills
- Palo Alto Networks Product
- VM firewall
- Public Cloud
- Private Cloud
- Panorama
- Logging and Reporting
- Global Protect
- User-id
- SSL decryption
- DNS Security
- High Availability troubleshooting
- Backup and recovery
- Virtualization expertise
- Load balancing
- Autoscaling
Certification
Palo Alto Networks Certified Network Security Engineer
Personal Information
- Total Experience: 3 Years
- Father's Name: Dharampal Patil
- Date of Birth: 01/28/94
- Marital Status: Unmarried
Languages
- English
- Hindi
- Marathi
Timeline
Virtualization Engineer (Palo Alto)
IOPEX Technologies
03.2022 - Current
MCA -
Tilak Maharashtra University
BCA -
Tilak Maharashtra University
H.S.C. -
Maharashtra State Board
S.S.C. -
Maharashtra State Board
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