Subash H
Bengaluru
Summary
Experienced Network Security Engineer and Technical Lead with over 3 years of hands-on expertise in supporting and troubleshooting Palo Alto Networks firewalls within a high-pressure TAC environment. Proven track record of resolving complex escalations, collaborating with engineering and cross-functional teams, and mentoring frontline TAC engineers. Strong foundation in networking protocols and security technologies, with deep knowledge of PAN-OS, GlobalProtect, App-ID, and high availability setups. Recognized for technical excellence and leadership with multiple performance awards. Passionate about continuous learning and exploring emerging network technologies.
Overview
3
3
years of professional experience
Work History
Specialist, Palo Alto TAC
iOPEX Technologies
Bengaluru
05.2025 - Current
- Resolving complex escalated cases, Resolving incidents and network outages. works with engineering, sales team, LAB Team for BUG fixes, customer POV issues.
Technical LEAD, Palo Alto TAC
iOPEX Technologies
Bengaluru
09.2024 - 05.2025
- Lead and mentor a team of frontline TAC engineers, providing technical guidance, case reviews, and escalation management to ensure high-quality customer support.
TSE, Palo Alto TAC
iOPEX Technologies
Bengaluru
06.2022 - 09.2024
- Work with initial troubleshooting of the customer issue and escalate unresolved issues to Tier 3, ensuring timely resolution and customer satisfaction.
Education
BE - Electronics and communication
Loyola Institute of Tech & Science
01.2021
HSC -
Sree Ramakrishna Higher Sec School
01.2017
Skills
- Networking concepts
- OSI model
- IP addressing
- Subnetting
- VLANs
- Routing
- TCP/IP
- ARP
- DNS
- DHCP
- NAT
- OSPF
- BGP
- IPsec
- SSL/TLS
- Packet analysis
- Protocol-level troubleshooting
- Wireshark
- Tcpdump
- Palo Alto Networks NGFW
- Panorama
- Traffic handling
- User-ID
- GlobalProtect
- SSL Decryption
- High Availability
Awards
- Most Valuable Player for last 3 business quarters
- Phenomenal Leadership for the Technical leader role
Languages
Tamil
First Language
English
Advanced (C1)
C1
Affiliations
- Travelling
- Music
Timeline
Specialist, Palo Alto TAC
iOPEX Technologies
05.2025 - Current
Technical LEAD, Palo Alto TAC
iOPEX Technologies
09.2024 - 05.2025
TSE, Palo Alto TAC
iOPEX Technologies
06.2022 - 09.2024
BE - Electronics and communication
Loyola Institute of Tech & Science
HSC -
Sree Ramakrishna Higher Sec School
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