NALIN VILAS PADGELWAR
Nagpur
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager / Branch In-Charge
Bandhan Bank
01.2025 - Current
- Process loan applications and maintain accurate records.
- Generate leads and promote gold loan products.
- Foster a collaborative team environment with a positive attitude.
- Coordinate team efforts to achieve branch goals.
- Key Strengths: Team Management, Strategic Planning, Project Management, Employee Development, and Performance Evaluation.
Loan Officer - GV
Capri Gold Loan
11.2022 - 01.2025
- Managed branch cash handling, including deposits and transfers.
- Conducted KYC verification and gold purity checks.
- Entered loan details into the system and coordinated approvals.
- Ensured customer satisfaction and proper maintenance of registers.
- Provided frontline service and resolved customer issues promptly.
Customer Care Executive
IIFL Finance Ltd.
12.2021 - 10.2022
- Explained gold loan schemes and handled inquiries.
- Conducted cold calls for lead generation.
- Maintained customer records and managed follow-ups.
- Resolved issues efficiently and ensured client satisfaction.
Education
Bachelor of Arts -
Yashwantrao Chavan University
ITI -
Indira Gandhi ITI
HSC (12th Grade) -
Maharashtra Board
SSC (10th Grade) -
Maharashtra Board
Skills
- Team leadership
- Loan processing
- KYC verification
- Sales strategies
- Cash handling
- Customer service and satisfaction
- Policy administration
- Marketing
- Operations management
Certification
- Certified in Hardware and Networking, 84%, CEMTS
- Certified in Web Designing, 81%, BIIT
- Gold Valuation Certification
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Playing Cricket
- Playing Football
Personal Information
- Date of Birth: 07/06/96
- Gender: Male
- Nationality: Indian
Father's Name
Vilas Fakiraji Padgelwar
Languages
English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Assistant Manager / Branch In-Charge
Bandhan Bank
01.2025 - Current
Loan Officer - GV
Capri Gold Loan
11.2022 - 01.2025
Customer Care Executive
IIFL Finance Ltd.
12.2021 - 10.2022
Bachelor of Arts -
Yashwantrao Chavan University
ITI -
Indira Gandhi ITI
HSC (12th Grade) -
Maharashtra Board
SSC (10th Grade) -
Maharashtra Board