Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

Nallana Usha

Business Analyst
Hyderabad,Telangana

Summary

Smart business analyst with self-motivated approach offering skills in statistics,business analysis and analytics. Looking for new position to leverage expertise gained over 5.7-year career in training and program leadership to promote organizational success from within.

Overview

5
5
years of post-secondary education
6
6
years of professional experience

Work History

Apprentice Leader

Mu Sigma Business Solutions
Bengaluru, Karnataka
01.2020 - Current
  • Develop business architecture using requirements such as scope,processes, alternatives and risks.
  • Analyze client's business requirements and process through document analysis, interviews, workshops,trainings and workflow analysis.
  • Communicate client's business requirements by constructing easy to understand data and process models.
  • Conduct 5 levels of testing including functional, regression, user acceptance, integration and performance to verify the client's needs are met.

Manager

Kotak Mahindra Bank Ltd
Mumbai, Maharashtra
07.2017 - 12.2019
  • Responsible to launch all Unica Campaigns & Post Campaign Analysis
    Design, Develop and Execute complex rules using UNICA Campaign.
  • Taking request from business user and understand the requirements about the campaign and translate into UNICA workflow.
  • Creating catalogs for tables mapping to develop Unica Flowcharts
    Creating derived field, user variables, custom macro as per required task.
  • Creating E-message documents in Unica E-message and Silver Pop
    Analyze key campaign performance metrics and recommend ways to optimize campaign design.
  • Involved in automation of campaigns across channels like Email, SMS, Push Notification.
  • Manage extensive campaign quality assurance processes prior to campaign execution.
    Responsible to ensure the error free each campaigns delivery to correct audiences.
  • Understanding requests raised by various teams/stake holders & should ensure every campaign to be delivered in time with adherence of TAT.
  • Support communications in production, monitor existing communications, troubleshoot campaign and technical issues, make modifications to existing communications and ensure communications are being executed correctly.
  • Manage communication status reporting, define standard delivery reports, and create new ad-hoc reports using available tools (e.g. SQL, UNICA, Silver Pop).

Senior Practitioner

Concentrix Solutions
Visakhapatnam, Andhrapradesh
03.2015 - 03.2017
  • Handled Inbound and Outbound Calling Process.
  • Worked under Credit Card Department for the Client Axis Bank.
  • Sales Pitching of Credit Card through Online Request from Customers.
  • Was Awarded as the Star Performer for achieving monthly Targets.

Education

Bachelors of Engineering And Technology - Biomedical Engineering

Gayathri Vidya Parishad
Visakhapatnam
09.2009 - 05.2013

Post Graduate Program in Business Analytics - Analytics

T.A.Pai Management Institute
Manipal
01.2020 - 12.2020

Skills

MS Office

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Accomplishments

  • Supervised team of 4 staff members.
  • Collaborated with team of 4 in the development of Content image personalization.

Timeline

Apprentice Leader

Mu Sigma Business Solutions
01.2020 - Current

Post Graduate Program in Business Analytics - Analytics

T.A.Pai Management Institute
01.2020 - 12.2020

Manager

Kotak Mahindra Bank Ltd
07.2017 - 12.2019

Senior Practitioner

Concentrix Solutions
03.2015 - 03.2017

Bachelors of Engineering And Technology - Biomedical Engineering

Gayathri Vidya Parishad
09.2009 - 05.2013

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Nallana UshaBusiness Analyst