Naman Chhabra
E2/11 Malviya Nagar, New Delhi
Summary
Results-driven professional with over 3 years of experience in customer operations, order-to-cash (O2C), and client relationship management. Skilled in handling global customers, managing end-to-end order processing, and driving contract renewals for key accounts. Currently pursuing MBA with a focus on enhancing business and analytical capabilities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Care Coordinator - Order Management
Keysight Technologies
Gurugram
04.2024 - 03.2026
- Manage complete Order-to-Cash (O2C) cycle from quotation to order booking
- Handle support agreement quotations and ensure accurate order processing
- Lead multi-year contract renewals, collaborating with Sales, Customer Success, and Channel teams
- Manage key accounts including Qualcomm and government/defense clients
- Provide pre-sales and post-sales support across service fulfillment, repairs, and returns
- Ensure invoicing accuracy, timely collections, and resolve disputes efficiently
- Use data analysis to generate reports and support business decision-making
Senior Process Associate
Genpact India Pvt. Ltd. (Latitude Financial Services)
Gurugam
01.2021 - 12.2023
- Handled high-volume inbound/outbound customer interactions with strong service quality
- Resolved customer issues through effective problem-solving and research
- Identified upselling opportunities to enhance customer value
- Built strong client relationships through consistent and professional communication
- Delivered support to a diverse global customer base
Education
Master of Business Administration (MBA)
Indira Gandhi National Open University (IGNOU)
10.2023 - 12.2025
Bachelor of Commerce (B.Com)
Indira Gandhi National Open University (IGNOU)
04.2019 - 03.2023
Skills
- Order-to-Cash (O2C) Operations
- Customer Relationship Management
- Contract Renewals & Account Management
- Data Analysis & Reporting
- Cross-functional Collaboration
- Communication & Problem Solving
- Sales Support & Upselling
ADDITIONAL STRENGTHS
- Strong verbal and written communication
- Active listening and customer-centric approach
- Ability to manage multiple tasks under pressure
Timeline
Customer Care Coordinator - Order Management
Keysight Technologies
04.2024 - 03.2026
Master of Business Administration (MBA)
Indira Gandhi National Open University (IGNOU)
10.2023 - 12.2025
Senior Process Associate
Genpact India Pvt. Ltd. (Latitude Financial Services)
01.2021 - 12.2023
Bachelor of Commerce (B.Com)
Indira Gandhi National Open University (IGNOU)
04.2019 - 03.2023