Naman Kumar Pandey
Delivery Lead- R&A - WNS Global Services
Gurgaon
Summary
17+ Years of overall Corporate Experience| 10+ years Experience in Managing Data Analytics Clients| Leading a complex team structure of 60+ FTEs in multiple delivery locations | Drafting/Approving legal documents | Business planning & strategy | Communications & Governance planning| | Representing WNS in Steering Committee meetings | Data Quality & Analysis | Campaign Management | Data Visualization | Gen AI | Machine Learning Algorithms | Account Margins & Commercials
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Group Manager Analytics
WNS Global Services
2021.04 - Current
- Managing End to End Implementation & Management of Clients in WNS Data Analytics
- Managing Internal & External Stakeholders of complex team structure
- Drafting Client proposals, RFP responses from Operations POV
- Approving Master Service Agreements, Scope of Work , Rate Cards and Job Descriptions
- Establishing Governance and Communication Structure
- Steering Committee meetings with WNS & Client Leadership
- Managing Internal & Third party Quality Management System (QMS) Audits of the work group
- Resource Planning & Implementation (Hiring- Trainings -Learnings - Engagement)
- Establishing & Governing Project KPIs
- Resource Ratecards ,Account Invoicing & P/L
- Data Governance & Strategy Consulting
Deputy Manager Analytics
WNS Global Services
2018.04 - 2021.03
- Account Management, Stakeholder Management & Client Reporting
- Process Simplification & Improvements using innovative management strategies.
- Quarterly Business Reviews
- Performance discussions | Team Learning & Engagements | EWS
- Change Requests & Proof of Concept ( POCs)
- SME Support to the resource mix
- People management
Process Consultant
Conduent ( Erstwhile- Xerox Business Services)
2015.01 - 2018.03
Senior Analyst
Conduent ( Erstwhile- Xerox Business Services)
2011.10 - 2015.01
Data Analyst
Aon Hewitt
2010.09 - 2011.10
Education
MBA - Information Technology
IMT Ghaziabad (CDL)
NCR 2001.04 -
Skills
Project Management
Account Management
Stakeholder Management
Operations Delivery
Quality Control
People Management
Agile Methodology
Data Governance & Strategy
Awards & Accolades
- Ground Breaker Award (WNS) - Implementation to BAU under 100 days
- Excel @ Work (WNS) - Green ISO 14001:2015 Audits of Multiple Accounts
- WCF Mentor- WNS Cares Foundation ( for active participation in CSR Initiatives)
- Member- Covid Task Force (WNS Analytics)
Certification
Building Product Roadmap (PMI Institute)
Timeline
Building Product Roadmap (PMI Institute)
2024-02
Gen AI for Leaders
2023-08
Prompt Engineering Workshop
2023-07
Certified Tableau Professional (Edureka)
2021-07
Group Manager Analytics
WNS Global Services
2021.04 - Current
Deputy Manager Analytics
WNS Global Services
2018.04 - 2021.03
Base SAS Programmer
2016-01
Process Consultant
Conduent ( Erstwhile- Xerox Business Services)
2015.01 - 2018.03
Senior Analyst
Conduent ( Erstwhile- Xerox Business Services)
2011.10 - 2015.01
Data Analyst
Aon Hewitt
2010.09 - 2011.10
MBA - Information Technology
IMT Ghaziabad (CDL)
2001.04 -