Namita Rai

Retail Credit Manager:

· Loan Processing: Managed the end-to-end processing of housing loan, mortgage loans, vehicle loans, small business loans, and education loans, ensuring timely and accurate completion of all loan applications.

· Conducted initial due diligence and assessments of loan applications, verifying all required documentation, and ensuring compliance with internal policies and regulatory guidelines.

· Liaising with empaneled advocates and approved valuers for technical and title search reports.

· Loan Recommending: Analyzed applicants' financial status, creditworthiness, and repayment capability through detailed evaluation of financial statements, credit reports, personal discussions and other relevant documents.

· Recommended loan approvals or rejections based on thorough risk assessment, adhering to bank's credit policies and risk management standards.

· Loan Underwriting: Performed detailed underwriting for housing loan, mortgage loans, vehicle loans and education loans assessing risk factors and determining loan terms and conditions within stipulated TAT.

· Ensured all loan processing and underwriting activities complied with regulatory requirements and internal audit standards.

· Performance Monitoring and Reporting: Regularly monitored the performance of loan portfolios, identifying trends and potential issues to proactively address them ensuring post disbursement compliance.

· Ensured loans were structured appropriately to mitigate risks while meeting customer needs and maximizing profitability.

· Prepared detailed reports on loan approvals, rejections, and portfolio performance for senior management review.

Risk-Based Internal Audit (RBIA) Oversight Officer:

· RBIA Management: Oversaw Risk-Based Internal Audits (RBIA) of the branch, ensuring thorough compliance with internal control procedures and regulatory requirements.

· Audit Execution and Compliance: Ensured full compliance with audit guidelines and standards, meticulously reviewing loan documentation, processes, and adherence to policies.

· Conducted internal audits and reviews of KYC procedures and comprehensive audits of various loan portfolios and operational processes to identify and mitigate risks.

· Conducted RBIA in one branch with 100% spot (instant) closure, promptly resolving all identified issues during the audit itself and in another branch with an excellent success rate, significantly lowering the branch's risk rating from high to low.

· Internal Control Enhancement: Developed and implemented strategies to strengthen internal controls, ensuring ongoing compliance and reducing future risk exposure.

· Implemented robust corrective actions and process improvements that enhanced overall branch compliance and risk management.

· Reporting and Follow-Up: Prepared detailed audit reports highlighting findings, risk assessments, and recommended corrective actions.

· Followed up on audit recommendations to ensure timely and effective implementation of corrective measures.

· Worked cross-functionally to plan and establish branch goals and supervise branch personnel for keeping operations and workflow running smoothly.

KYC Compliance Specialist:

• Regulatory Adherence: Ensured adherence to local and international regulations, including AML and CFT guidelines, by implementing robust KYC processes.
• Customer Due Diligence (CDD): Conducted thorough customer due diligence, including the verification of identity documents, source of funds, and ongoing monitoring of transactions to detect and report suspicious activities.
• Risk Assessment: Executed risk-based approaches for customer onboarding and continuous monitoring, classifying clients into risk categories based on various criteria.
• Documentation and Record Keeping: Maintained meticulous records of all KYC documentation and ensured that records were easily accessible for internal and external audits.
• Regulatory Reporting: Ensured timely and accurate reporting to regulatory bodies, including the submission of Suspicious Activity Reports (SARs) and other mandated reports.
• Worked closely with legal, compliance, and risk management teams to align KYC practices with overall business objectives and regulatory requirements.

Digital Officer:

• NEFT and RTGS Management: Supervised the processing of NEFT and RTGS transactions, and resolved any issues related to fund transfers promptly, enhancing customer service reliability.
• Credit and Debit Card Operations: Managed the issuance, activation, and maintenance of credit and debit cards, ensuring efficient and secure card services.
• Net Banking and UPI/Mobile Banking: Provided assistance to Corporate and Retail customers while onboarding Net banking, Mobile Banking and UPI and addressed technical issues and user concerns.
• Customer Support and Issue Resolution: Provided customer support for all digital banking services including fraud prevention. Collaborated with technical teams in troubleshooting issues promptly maintaining high customer satisfaction.