PUJA
Bangalore
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Committed to contributing to team success and achieving organizational objectives.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Branch Manager
Canara Bank
Bangalore
06.2015 - 09.2021
- Coordinated resolution of customer complaints, resulting in improved customer satisfaction.
- Developed and implemented strategies to achieve branch sales targets and revenue growth.
- Managed rural branch with business volume of 7 Crores and urban branch with 60 Crores, specializing in banking, credit risk, internal audit, retail & SME lending, and branch operations.
- Analyzing, appraising and sanctioning incoming loan proposals and disbursement based on bank's criteria.
- Cultivated relationships with local businesses to enhance community engagement and boost deposits.
- Ensured compliance with banking regulations and internal policies, minimizing risk exposure.
Risk based Internal Audit & Concurrent Audit
Canara Bank
Guwahati
06.2014 - 06.2015
- Managed internal controls for 119 branches across Guwahati Circle in 7 North East states, ensuring compliance and operational integrity.
- Coordinated balance sheet audits for the Circle and branches with external auditors, enhancing audit accuracy and transparency.
- Consolidated reports for all branch audits and inspections, delivering comprehensive insights to Head Office for informed decision-making.
- Consolidated monthly and fortnightly reports from branches following RBI guidelines.
- Liaoning with External Auditors for smooth Audit process of the circle and selected branches for March Balance Sheet Audit.
Branch Operations Manager
Canara Bank
12.2010 - 05.2014
- Managed day-to-day operations and transactions for branch banking servicing a customer base of approximately 8000.
- Cultivated strong relationships with customers as first point of contact for resolving disputes or clarifying misconceptions about bank services.
Education
MBA - Financial Management
XLRI
Jamshedpur01.2025
B TECH -
Asansol Engineering College
01.2008
XII (C.B.S.E) -
Jamshedpur Public School
01.2002
Jamshedpur Public School
Jamshedpur01.2000
Skills
- Retail banking and loans
- Project and program management
- Subject matter expertise in banking
- Audit and compliance
- Regulatory compliance
- Financial analysis
- Risk management
- Customer service
Awards
- Best Branch in Retail Lending Circle Head – Ranchi Circle in Rural Category in March’18 for Advances Target Achievement.
- All RBIA (Regular Branch Inspection Audit) and Concurrent Audits of Selected Branches (out of 119 Branches) conducted and Closure of the same within 3 months.
- Incentive of 42 Lakhs claimed and recovered from RBI for Installation of CVM for selected branches in Guwahati Circle.
Languages
- Bengali
- English
- Hindi
Certification
AGILE Development & SCRUM Certified
Timeline
Branch Manager
Canara Bank
06.2015 - 09.2021
Risk based Internal Audit & Concurrent Audit
Canara Bank
06.2014 - 06.2015
Branch Operations Manager
Canara Bank
12.2010 - 05.2014
MBA - Financial Management
XLRI
B TECH -
Asansol Engineering College
XII (C.B.S.E) -
Jamshedpur Public School
Jamshedpur Public School