Namrata Chopade
Senior Associate Operations
Pune
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior Associate Operations
NEXT EXL
Pune
02.2022 - 06.2023
- Collaborated with peers and other business areas to leverage best practices.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Associate Operations
NEXT Capita
Pune
10.2018 - 12.2021
- Maintained and prioritized to-do-list and followed up to complete tasks on time
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Followed shipping and receiving procedures for goods and materials.
- Increased customer service success rates by quickly resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
M.com - Commerce
Pune University
Pune 06.2015 - 04.2017
HSC - Commerce
Kendriya Vidyalaya No 1 Dehuroad
Pune 04.2011 - 03.2012
B.com - Commerce
BMCC
Pune 06.2013 - 04.2015
Skills
Process improvements
Inventory maintenance and oversight
Shipping procedures
Safety policies
Verbal and written communication
Cultural Awareness
Interpersonal Communication
Multitasking Abilities
Quality assurance
Account management
Recordkeeping strengths
Complaint resolution
Shipping procedures understanding
Service standard compliance
Order fulfillment
Self-direction
Negotiation
Inbound and outbound calling
Warehousing functions
Timeline
Senior Associate Operations
NEXT EXL
02.2022 - 06.2023
Associate Operations
NEXT Capita
10.2018 - 12.2021
M.com - Commerce
Pune University
06.2015 - 04.2017
B.com - Commerce
BMCC
06.2013 - 04.2015
HSC - Commerce
Kendriya Vidyalaya No 1 Dehuroad
04.2011 - 03.2012