Summary
Overview
Work History
Education
Skills
Timeline
Generic

Namrata Chopade

Senior Associate Operations
Pune

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Senior Associate Operations

NEXT EXL
Pune
02.2022 - 06.2023
  • Collaborated with peers and other business areas to leverage best practices.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Associate Operations

NEXT Capita
Pune
10.2018 - 12.2021
  • Maintained and prioritized to-do-list and followed up to complete tasks on time
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Followed shipping and receiving procedures for goods and materials.
  • Increased customer service success rates by quickly resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Education

M.com - Commerce

Pune University
Pune
06.2015 - 04.2017

HSC - Commerce

Kendriya Vidyalaya No 1 Dehuroad
Pune
04.2011 - 03.2012

B.com - Commerce

BMCC
Pune
06.2013 - 04.2015

Skills

Process improvements

undefined

Timeline

Senior Associate Operations

NEXT EXL
02.2022 - 06.2023

Associate Operations

NEXT Capita
10.2018 - 12.2021

M.com - Commerce

Pune University
06.2015 - 04.2017

B.com - Commerce

BMCC
06.2013 - 04.2015

HSC - Commerce

Kendriya Vidyalaya No 1 Dehuroad
04.2011 - 03.2012
Namrata ChopadeSenior Associate Operations