Namrata Choudhary
New Delhi
Summary
Dynamic training professional with extensive experience at Altruist Technologies, excelling in process management and team leadership. Proven track record in enhancing training effectiveness and driving process improvements. Skilled in executive presentations and data analysis, fostering a motivated learning environment while achieving production goals and ensuring compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trainer - Process & Product
Altruist Technologies
Noida
04.2023 - 10.2023
- Monitored, evaluated and recorded training activities or program effectiveness.
- Supervised, evaluated or referred instructors to skill development classes.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Trainer - Process & Product
Startek India Pvt. Ltd.
Gurugram
11.2021 - 01.2023
- Managing training for a process involving 200 agents.
- Design, execute, deliver, implement, monitor, and evaluate training programs such as NHIT and refreshers.
- Handling a team of 3 Product/Process Trainers and 4 Quality Analysts.
- Conducting a quality audit to ensure compliance.
- Attrition Control and Throughput Improvement.
- Driving various projects on process improvement.
- Responsible for end-to-end coordination with the client.
- Scheduled and coordinated meetings, appointments, and client visits for managers.
Process Trainer / Support Staff
Frankfinn Institute of Air hostess training
Gurugram
07.2014 - 11.2021
- Designed, modified, and prepared training and instructional materials.
- Identified training needs and conducted refresher training.
- Modified training programs as needed.
- Maintaining monthly production goals.
- Maintaining monthly, weekly, and daily work reports.
- Shared best practices across lines of business.
- Successfully coordinated monthly and weekly board meetings.
- Maintained extensive records of training and floor inventories.
Education
Bachelor of Commerce -
Delhi University
Delhi, India01.2016
Skills
- Process management and training
- Executive presentations
- Data entry and research
- Customer service and support
- File organization
Computer Skills
- MS Office
- Excel
- Outlook Express
Certification
- QUALITY ANALYST LEARNING PROGRAM, 09/01/22
- TRAINER LEARNING PROGRAM, 10/01/20
Honor Awards
- Best Performer, 03/01/15 - 04/30/15, Frankfinn Institute of Air hostess training
- Best Performer, 09/01/15 - 10/31/15, Frankfinn Institute of Air hostess training
- Rising Star - Training, 01/01/22 - 04/30/22, Startek India Pvt. Ltd.
Personality Traits
- Multi-Tasking Ability
- Problem-solving
- Quick learner
- Technical Knowledge and professionalism
- Team Player & an effective communicator
Accomplishments
Best Performer (03/2015 - 04/2015), Frankfinn Institute of Air Hostess Training
Best Performer (09/2015 - 10/2015), Frankfinn Institute of Air Hostess Training
Rising Star - Training (January 2022 - April 2022) Startek India Pvt. Ltd.
Timeline
Trainer - Process & Product
Altruist Technologies
04.2023 - 10.2023
Trainer - Process & Product
Startek India Pvt. Ltd.
11.2021 - 01.2023
Process Trainer / Support Staff
Frankfinn Institute of Air hostess training
07.2014 - 11.2021
Bachelor of Commerce -
Delhi University
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