Namrata Maru
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admission Counsellor
UpGrad Education Pvt Ltd
Mumbai
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Admission Counsellor
Cognitive Institute of Interdisciplinary Studies (CIIS)
Mumbai
08.2020 - 08.2023
- Generating revenue by counseling prospects and converting them into sales.
- Logging conversations had with prospects on CRM software.
- To be a single point of interface for all customers till conversion.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Back Office (Part Time)
Cognitive Institute of Interdisciplinary Studies (CIIS)
Malad
06.2018 - 07.2019
- Assisted with special projects as assigned by supervisor or manager.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Greeted visitors and directed them to the appropriate personnel.
- Scanned documents into electronic format using specialized scanning equipment.
- Performed data entry duties into Excel spreadsheets on a daily basis.
- Updated employee contact information in company database regularly.
Education
Bachelor of Commerce - Banking And Insurance
Mumbai University
Mumbai09-2020
Skills
- Quick learner
- Excellent spoken and verbal skills
- Ability to use positive language
- Attention to detail
- Teamwork and Collaboration
- Customer Relations
- MS Office
- Friendly, Positive Attitude
Certification
- FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING, Andheri - Diploma in Aviation, Hospitality and Travel Management
- RESERVATIONS AND TICKETING WITH AMADEUS
- NSDC - ASSESSMENT FOR ROLE OF FRONT OFFICE ASSOCIATE
- UDAAN 2020 - CUSTOMER INTERACTION PROGRAM
- CENTRAL BOARD OF IT AND VOCATIONAL TRAINING
Job Description
- Generating revenue by counseling prospects and converting them into sales
- Logging conversations had with prospects on CRM software
- Answer questions about products/service and delivering to the needs of the customer.
- Handle walk-in prospects when required.
- To be a single point of interface for all customers till conversion.
Hobbies and Interests
- Travel
- Cooking
- Photography
- Trekking
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Admission Counsellor
UpGrad Education Pvt Ltd
08.2023 - Current
Admission Counsellor
Cognitive Institute of Interdisciplinary Studies (CIIS)
08.2020 - 08.2023
Back Office (Part Time)
Cognitive Institute of Interdisciplinary Studies (CIIS)
06.2018 - 07.2019
Bachelor of Commerce - Banking And Insurance
Mumbai University
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