NAMRATA MAURYA
Consutant/Team Lead
Gurgaon,HR
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Consultant Lead (Messaging & Collaboration)
Accenture India Pvt. Ltd
08.2023 - Current
- Working as technical lead for Messaging and Collaboration for US Based client HCSC
- Managing team to support SharePoint, Exchange Online, RightFax, Power platform and provide technical assistance
- Regularly communicate with stakeholders to gather feedback, provide updates on projects, and discuss any upcoming changes or initiatives
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement within the team'' operations, implementing targeted solutions to increase productivity.
- Maintain documentation for processes, workflows, and user guides
- Prepare reports on system usage, user feedback, and any issues encountered
- Stay updated on the latest trends and best practices in SharePoint and messaging technologies, identifying opportunities for improvement and innovation within the team
- Oversee ongoing projects related to SharePoint enhancements or messaging system upgrades, ensuring they are on track and within budget
- Facilitated weekly client calls to present performance metrics, discuss ongoing projects, and gather feedback, fostering strong client relationships and ensuring alignment with their expectations
- Successfully led the Day 0 transition for HCSC ensuring a seamless migration
- Monitored and addressed user feedback post-transition, achieving a increase in user satisfaction within
Cloud Consultant (EUC)
SHL India Pvt. Ltd
08.2022 - 08.2023
- Working as a Global Admin managing Sharepoint Online , Intune, Exchange Online .
- Successfully planned and migrated SharePoint on premises Content to SharePoint Online via Share Gate
- Successfully Migrated contents from file server to SharePoint online
- Working on SharePoint on Premise and SharePoint Online Sites
- Successfully Launched the Intranet Portal Huddle SHL -Unily
- Delivered post-migration support aimed at addressing any arising concerns and ensuring smooth operations for both newly onboarded clients as well as long-term engagements.
- Trained end-users in leveraging new functionalities offered by the implemented cloud solutions.
- Managing the SharePoint 2010 physical servers by performing patch installation for SharePoint patches and performing the routine maintenance activities
- Monitoring the health of the SharePoint servers and SharePoint Online services proactively to avoid any issues
- Creating and modifying different sites/pages/web parts as per customer requirements
- Creating MS Forms/ Power Automate flows as per customer requirement
- Working towards continuous improvement and perform root cause analysis on an ongoing basis
- Monitor and track tickets/change requests and manage SLA's
- Develop and guide the team members in enhancing their technical capabilities and increasing productivity by creating and sharing the SOPs
- Working in collaboration with different domains as per the requirement
- Providing on call support for any critical issues during the off hours
- Providing the detailed Root Cause Analysis (RCA) and the Corrective action documents (CAPA) for the high priority issues
Specialist (Shift lead SharePoint Operations & Content Migration)
HCL
07.2015 - 07.2022
- Managing the SharePoint 2013/2016 server & SharePoint Online and providing support to the users regarding the working of SharePoint portal
- Working on incidents and Request raised by customer
- Create web application and site collection
- Creating New sites & Subsites
- Creating and managing service applications, User profile, MMD, Search
- Experience in SharePoint Administration using PowerShell
- Managing Authentication, authorization and permission in SharePoint farm
- Maintaining and managing on premises sites, IIS Configuration
- Managing server alerts for SharePoint
- Content Migration SharePoint to SharePoint Via doc Ave Tool
- Serving to the request of the client on the SharePoint server based upon user request
- Managing the access rights and Synchronization with the active Directory
- Site creation through PowerShell
- Basic Knowledge on SQL with respect to SharePoint.
- Creation through PowerShell within SharePoint farms
- Managing service application like Search, Metadata and User Profile Synchronization
- Raising and implementing changes in SharePoint Farm
- Basic Knowledge on SQL with respect to SharePoint
- Experience in monitoring the SharePoint server farm and performance improvement techniques
- Creating/Modifying User Accounts and Databases
- Basic Knowledge in MS teams administration
- Creating and Managing PBI along with Root Cause analysis
- Managing Change Implementation on the farm along with Cab call and Panning for every weekend
- Content Migration Through tools like Sharegate
- Creating and Migrating Active Directory Objects
- Addition/ Removal of AD groups to provide permissions to the user
- Creation and administration of Global groups
- Creation and modification of exchange (Office 365) resources like Distribution Lists, Shared E-mail account
- Creating different type of Groups (Access Control/Mail only/Deny Access Group) in Domino
- Managing Microsoft Exchange Task, i.e
- Creation/Suspension of account with Mailbox and Resource Mailbox, mapping mailboxes etc
- Managing SharePoint accesses i.e
- Creation/suspension of accounts for using SharePoint
- Creating Security and Distribution Groups on Active Directory
- Manage customer escalations to timely completion and assist in root cause analysis and solutions
- Analyses and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues
- Support for all BAU calls
- Primary SPOC for escalations
- Basic Knowledge of Exchange online (Creating DL , Shared Mailbox , Assign License)
Education
Secondary Education -
St.Vincent De Paul School
Senior Secondary Education - undefined
St.Vincent De Paul School
Bachelor of commerce - Computer Application
Rani Durgawati Vishwavidhlaya
Jabalpur, India 04.2001 -
Diploma - Computer application
Post Grad. Diploma - Computer application
Microsoft 365 - MS900
Microsoft Teams - MS700
Skills
Active Directory
Tool Expertise
- Active Directory
- SharePoint Online Migration portal
- Office 365 Admin console
- SharePoint 2013 / 2016
- Doc Ave
- Sharegate
- SharePoint Online admin Centre
- Intune
- Teams Admin Centre
- Exchange Online
- Unily
- RightFax
- Proofpoint
Personal Information
- Date of Birth: 08/09/91
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Personality Traits
- Demonstrated ability to take constructive criticism in a positive manner
- Because of my challenging career I know how to have patience and work in difficult conditions.
- Able to negotiate in a positive manner and handle problem resolution activities in a proactive manner.
- Tolerant nature especially during times of extreme duress
Timeline
Consultant Lead (Messaging & Collaboration)
Accenture India Pvt. Ltd
08.2023 - Current
Cloud Consultant (EUC)
SHL India Pvt. Ltd
08.2022 - 08.2023
Specialist (Shift lead SharePoint Operations & Content Migration)
HCL
07.2015 - 07.2022
Bachelor of commerce - Computer Application
Rani Durgawati Vishwavidhlaya
04.2001 -
Senior Secondary Education - undefined
St.Vincent De Paul School
Diploma - Computer application
Post Grad. Diploma - Computer application
Microsoft 365 - MS900
Microsoft Teams - MS700
Secondary Education -
St.Vincent De Paul School
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