Namrata Patel

• Delivered end-to-end IT projects across the SDLC using Agile/Scrum, ensuring on-time, within-budget execution, while aligning with client and business objectives.
• Led cross-functional teams in sprint planning, execution, and retrospectives; managed timelines, resource allocation, and continuous delivery improvements.
• Oversaw QA activities, including test planning, functional and regression testing, UAT coordination, and ensured adherence to quality standards.
• Managed stakeholder and client communication, project KPIs, risk mitigation, and escalations to ensure transparency and issue resolution.
• Utilized tools like Jira, Confluence, Linear, and Selenium for project tracking, documentation, and test management, supporting process optimization, and team efficiency.

• Managed content quality across IMEA eRetailers like Noon, ensuring accurate product listings (images, descriptions, and data) through a proprietary content platform.
• Coordinated with vendors and eRetailers to track timely, compliant content submissions, while maintaining initiative trackers and weekly status updates to key stakeholders.
• Resolved quality issues through root cause analysis and ensured alignment with evolving eRetailer standards, contributing to the development of an operational playbook.
• Achieved three consecutive promotions by driving reporting automation, process improvements, and leveraging advanced Excel skills for data collection and analysis.

• Led end-to-end business operations, coordinating across marketing, logistics, and IT teams to ensure timely order processing, distribution, and returns across marketplaces like Amazon, Flipkart, and Paytm.
• Managed SKU launches by conceptualizing and executing product photoshoots, ensuring brand consistency in collaboration with partners like Marvel and Disney.
• Oversaw planning, budgeting, and implementation of operational strategies, while continuously improving procedures, and ensuring adherence to company policies across regional hubs.
• Implemented customer experience initiatives to drive First Contact Resolution, streamline processes, and enhance service delivery.

• Led and mentored a team of 10, overseeing performance, career development, and productivity improvements across operations.
• Managed multi-state eCommerce operations, coordinating with marketing, logistics, and IT teams to ensure seamless service delivery.
• Oversaw JIT-based order fulfillment and marketplace operations across platforms like Amazon, Flipkart, and Snapdeal, while driving process enhancements.
• Handled brand development, partner onboarding, and issue resolution for vendors and customers to improve overall efficiency and customer experience.

Key Achievement: Introduced a scalable marketplace model that increased partner activation and optimized operations through Just-in-Time supply, reducing inventory costs.

• Handled end-to-end e-commerce operations, including order processing, vendor coordination, inventory updates, and issue resolution, to ensure timely dispatch and delivery.
• Managed logistics partners and collaborated with accounts payable/receivable teams to streamline financial and delivery workflows.
• Analyzed online transaction data to identify trends and implement sales improvement strategies.

• Managed end-to-end vendor operations and logistics coordination, ensuring smooth third-party fulfillment and payment reconciliation across online, COD, and cheque/DD methods.
• Delivered actionable insights through payment reporting and analytics to support business decisions and streamline operations.
• Utilized Magento for order management, product updates, vendor onboarding, and invoicing, while proactively identifying and resolving system issues to improve platform efficiency.

• Supported e-commerce operations at Gitanjali Group by managing order processing, invoicing, and product catalogue setup.
• Collaborated with the Sales team to execute promotions and website updates, boosting traffic and sales.

• International expansion of business for services such as global tenders and project databases
• Provided advice to domestic and international businesses on international tenders and projects

• Recognized with the 'Best Cashier Award' at Hutchison Essar for delivering excellent customer support, conducting accurate cash audits, and training new team members in cash-handling operations.