Namrata Singh
Summary
Dedicated to student success with experience in academic support roles. Strengths include relationship building, effective communication, and a deep understanding of diverse student needs. Previous work has resulted in improved student retention and satisfaction rates due to personalized strategies and interventions. Committed to fostering a supportive learning environment that encourages student growth and achievement.
Overview
10
10
years of professional experience
Work History
Student Success Specialist
BYJU'S
05.2022 - 01.2025
- Company Overview: Think and Learn Pvt.Ltd.
- Helping students to achieve their academic and personal goals.
- The role involves providing support, guidance, and resources to students to enhance their overall college or school experience.
- Think and Learn Pvt.Ltd.
Customer Care Executive
Tata Power Delhi Distribution Ltd
03.2018 - 07.2020
- Company Overview: Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd
- Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd
Customer Care Executive
Tata Power Delhi Distribution Ltd
04.2016 - 02.2018
- Company Overview: Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd
- Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd
Customer Care Executive
HBL
09.2014 - 01.2016
- Company Overview: banking process of Hdfc bank
- Banking process of Hdfc bank
Education
M.Com -
RajasthanUniversity
01.2014
B.Com -
RajasthanUniversity
01.2012
Intermediate -
CentralAcademy(CBSE)
01.2008
HighSchool -
St.JosephSchool(CBSE)
01.2006
Skills
- Process improvement
- Clear communication
- Adaptability
- Proficient in managing multiple tasks
- Client satisfaction management
- Proficient in handling escalations
- Strong interpersonal skills
- Self-driven professional
- Exceptional organizational skills
Platforms Known
- MS Office
- MS DOS
- TALLY ERP 9.0
- Salesforce
- Leadsquare
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Student Success Specialist
BYJU'S
05.2022 - 01.2025
Customer Care Executive
Tata Power Delhi Distribution Ltd
03.2018 - 07.2020
Customer Care Executive
Tata Power Delhi Distribution Ltd
04.2016 - 02.2018
Customer Care Executive
HBL
09.2014 - 01.2016
M.Com -
RajasthanUniversity
B.Com -
RajasthanUniversity
Intermediate -
CentralAcademy(CBSE)
HighSchool -
St.JosephSchool(CBSE)
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