Summary
Overview
Work History
Education
Skills
Platforms Known
Languages
Timeline
Generic

Namrata Singh

Summary

Dedicated to student success with experience in academic support roles. Strengths include relationship building, effective communication, and a deep understanding of diverse student needs. Previous work has resulted in improved student retention and satisfaction rates due to personalized strategies and interventions. Committed to fostering a supportive learning environment that encourages student growth and achievement.

Overview

10
10
years of professional experience

Work History

Student Success Specialist

BYJU'S
05.2022 - 01.2025
  • Company Overview: Think and Learn Pvt.Ltd.
  • Helping students to achieve their academic and personal goals.
  • The role involves providing support, guidance, and resources to students to enhance their overall college or school experience.
  • Think and Learn Pvt.Ltd.

Customer Care Executive

Tata Power Delhi Distribution Ltd
03.2018 - 07.2020
  • Company Overview: Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd
  • Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd

Customer Care Executive

Tata Power Delhi Distribution Ltd
04.2016 - 02.2018
  • Company Overview: Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd
  • Iccs & caretel infotech - electricity & billing related service of tata power Delhi distribution ltd

Customer Care Executive

HBL
09.2014 - 01.2016
  • Company Overview: banking process of Hdfc bank
  • Banking process of Hdfc bank

Education

M.Com -

RajasthanUniversity
01.2014

B.Com -

RajasthanUniversity
01.2012

Intermediate -

CentralAcademy(CBSE)
01.2008

HighSchool -

St.JosephSchool(CBSE)
01.2006

Skills

  • Process improvement
  • Clear communication
  • Adaptability
  • Proficient in managing multiple tasks
  • Client satisfaction management
  • Proficient in handling escalations
  • Strong interpersonal skills
  • Self-driven professional
  • Exceptional organizational skills

Platforms Known

  • MS Office
  • MS DOS
  • TALLY ERP 9.0
  • Salesforce
  • Leadsquare

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Student Success Specialist

BYJU'S
05.2022 - 01.2025

Customer Care Executive

Tata Power Delhi Distribution Ltd
03.2018 - 07.2020

Customer Care Executive

Tata Power Delhi Distribution Ltd
04.2016 - 02.2018

Customer Care Executive

HBL
09.2014 - 01.2016

M.Com -

RajasthanUniversity

B.Com -

RajasthanUniversity

Intermediate -

CentralAcademy(CBSE)

HighSchool -

St.JosephSchool(CBSE)

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Namrata Singh