Summary
Overview
Work History
Education
Skills
Certification
Recognitions
Timeline
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Namratha Kanknala

Namratha Kanknala

Hyderabad

Summary

Results-driven Product Manager and Quality Engineer with over 6 years of experience in delivering impactful solutions. Proven expertise in leading cross-functional teams to align product offerings with user needs and business objectives. Recognized for meticulous validation processes and a commitment to quality, consistently enhancing product performance and reliability. Aiming to leverage a strong foundation in product management and quality assurance to drive innovative projects that elevate user experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Product Analyst

Highradius
Hyderabad
01.2022 - Current
  • Segregated over 300 consulting requests into FIT/GAP of the current product, in turn helping the consulting team with solid workarounds for client requests, and contributed to the major part of the product's yearly backlog.
  • The Designed Draft feature in Correspondence helped gain customers' trust in sending the automated dunning, which resulted in automating 30% of users' manual work.
  • Designed a self-serve feature to pause and resume the auto dunning, which resulted in a decrease of 5% in overall admin tickets.
  • I evaluated 25% of the product feature requests from clients, helped prioritize the requests, and drove the requests to closure, resulting in an overall improvement of the NPS score for the product.
  • Designed the best time to send email feature, resulting in an improvement in the overall responses to the outbound emails.
  • Participated in usability testing sessions with customers to assess the effectiveness of designs.
  • Conducted release training for the consulting team after every release, helping to reduce the implementation time.
  • Supported sales meetings through product demonstrations.
  • Participated in usability testing sessions with customers to assess the effectiveness of designs.
  • Conducted client interviews to dive deep into product usage, user needs, and their pain points.
  • Translate high-level feature ideas and customer issues into manageable engineering tasks; conduct planning, refinement, and team stand-ups, while maintaining user acceptance.
  • Managed a cross-functional team, including engineers and designers, to deliver the new features on time.
  • Understanding the usage of every feature in the product using Pendo, and using it to make key decisions in feature design.

Senior Quality Analyst

Highradius
Hyderabad
10.2018 - 12.2021
  • Automated the manual test cases using Cucumber and internal automation tools to reduce the manual effort by 50%.
  • Coordinated with cross-platform teams and helped in setting up the SES (Simple Email Service) for all the environments, and helped in reducing the implementation time for SES email setup from 2 days to 1 hour..
  • Helped the team in reviewing the test cases, ensuring no bug leakage to production.
  • Led the QA team and designed the sprint plan.
  • Proactively produced a FAQ document for the product, which aided in shortening the time it took for consultants to identify a problem's solution.
  • I contributed 90% of the product playbook that was created to help the new members of the team.
  • Helped the team in updating the regression backlog after every sprint.
  • Having solid work experience in functional, integration, regression, and smoke testing.
  • Skilled in understanding feature extremes, and in effective designing, creating test plans and test suites, writing test cases, bug reporting, and tracking.
  • I took on the responsibilities of a Scrum Master.

Education

Bachelor of Engineering -

Matrushri Engineering College
Hyderabad, Telangana
07.2018

Skills

  • Product Strategy
  • Market research
  • Data analysis
  • User Experience Design
  • Documentation
  • SQL
  • Java
  • Cross-Functional Team Management
  • Agile and Scrum methodologies

Certification

  • Become a Product Manager, Udemy
  • Effective Communication: Writing, Design, and Presentation Specialization, Coursera

Recognitions

  • Woman of the Year 2023

Exceptional contribution to the Team

  • High Flyer Award 2022

Outstanding Performance in Q1

  • High Flyer Award 2020

Outstanding Performance in Q3

Timeline

Senior Product Analyst

Highradius
01.2022 - Current

Senior Quality Analyst

Highradius
10.2018 - 12.2021

Bachelor of Engineering -

Matrushri Engineering College

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Namratha Kanknala