NAMRATHA MODANI

• Experience in IDFC First Bank Private Limited as senior executive for National and International voice process

- Roles and Responsibilities:

• Resolved customer queries to enhance satisfaction and retention
• Answered inbound 90+ calls in a day
• Achieved monthly targets for credit cards while cross-selling additional bank products
• Solving the issues of Bill amount and converting bill into EMI
• Handled 90+ inbound calls daily, ensuring timely assistance for customer inquiries
• Changing bill cycles, updating names and addresses for verification

• Six months’ experience in contract as a Sales Manager in Kotak Life Insurance from (November 2022 – July 2023) - Roles and Responsibilities:
• Achieved monthly insurance targets for branch portfolio.
• Processed customer and nominee information updates as requested.
• Updated the customer information and Nominees information as per request.
• Converted 10 leads to insurance policies each month.

• 6 months’ experience in HDFC Home Loans as senior executive and in sales domain from (March 2021 – September 2021) - Roles and Responsibilities:
• Managed 100+ inbound calls daily, ensuring customer inquiries were addressed efficiently.
• Executed outbound calls and consistently met sales targets.
• Provided pre and post services of home loans.
• Validated the land area, loan capability, Emi tenures and conversion of rate of interest.
• Addressed customer queries, providing clear and accurate information to enhance satisfaction.

• Six months’ experience in Altruist Company as a customer care executive for Airtel Premium Postpaid from (November 2020 – March 2021) - Roles and Responsibilities:
• Addressed customer concerns with attention to detail, ensuring comprehensive understanding of issues.
• Maintained composure while effectively resolving inquiries from frustrated or confused customers.
• Handled 90+ inbound calls daily, facilitating timely resolutions to customer issues.

• One year experience in Qconnect business solutions as an international voice process for Tata Cliq Lux Ecommerce website from (August 2019 – September 2020) - Roles and Responsibilities:
• Handled escalation calls for pre and post product services.
• Managed 70+ inbound calls daily.
• Answering customer issues on calls.
• Promoted and upsold products to enhance customer satisfaction.
• Updating customer information.
• To place orders, refunds and exchanges.