Namratha Chandra Kasula

• Experienced in Working on Chargeback Process
• Investigate the payment methods used for a transaction
• Investigate the account for a fraud pattern and route to the appropriate teams
• Validate the disputes and process them to the next step according to the chargeback cycle
• Evaluating Acquirer Responses

Additional Responsibilities:

• Trained & Mentored 6+ Batches on Chargeback end to end Process to ensure smooth onboarding for New Hires
• Currently supporting a team of both FTE and CW's
• Taken a responsibility of an Acting Team Manager in the absence of the Manager
• One of the two POC's for Productivity and Utilization Reports for the teams
• POC for circulating Daily updates

• Investigated Customer's transactions for Fraud patterns and actioned accordingly
• Investigated fraudulent accounts for any potential risk through the related accounts
• Monitored the Gift Card exchange between recipients for any fraud patterns
• Mentored 5+ batches on the Process