Customer Service Executive
KENILWORTH RESORT & SPA Utorda Goa
GOA
2012.06 - 2012.11
- Provided prompt and courteous service to customers via phone, email etc.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the hotel's database system.
- Developed strong relationships with customers by providing knowledgeable advice on services and products available.
- Identified opportunities for process improvement within the customer service department.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Prepared detailed reports of daily activities for management review.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
