NANDAKUMAR MENON
Business Head -Quality And Operations
Mumbai
Summary
Professional Business Head with 26 years of work experience. Ability to successfully devise and executing strategies for successful completion of projects. Sustainable growth-minded coordinator with collaborative approach to determining specific, detailed quarterly and annual quality goals. Proficient in implementing employee-focused wellness programs and generating best practices for high worker satisfaction ratings. Experienced in collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise.
Overview
26
26
years of professional experience
Work History
Business Head
LexiConn Content Services Pvt. Ltd
Mumbai
02.2020 - Current
- Lead and manage the team of content writers, editors, and freelancers, ensuring high-quality deliverables that meet or exceed client expectations.
- 2. Ensure timely delivery of projects and client satisfaction by proactively managing and monitoring project timelines, budgets, and resources
- Team growth and succession planning to enhance output.
- Working closely with the CS and Marketing team to develop pilots and prototypes based on the business outlook and market demands
- Identify training needs, plan and schedule training sessions, and measure success and feedback
- Recruitment of ideal candidates for different projects and ensure that all teams are adequately staffed for existing and upcoming opportunities
04.2003
- Monitoring a team of 5 Editors and 20 medical transcriptionists and providing feedback on a daily basis with regards to their quality
- Holding Quality Circle meetings with the Editors on a weekly basis and help sort out their problems
- Assisting in training new recruits in the form of giving inputs and solving their queries pertaining to transcription.
Medical Transcriptionist, Quality Analyst
01.1999
- And went to on to be promoted as a proof reader to editor, and lastly as a
Sr. Quality Control Specialist
Acusis Software India Pvt. Ltd
08.2012 - 01.2020
- 1. Quality Check of random files done by editors and ensure that documents are error- free
- 2. Providing Transcriptionists and Editors with feedback received from the client
- 3. Mentoring the team on proofreading and devise different methods to help them increase their efficiency
- 4. Providing the latest specifications received from the client to the team and ensure its implementation
- 5. Hold meetings with team, and assess their quality vis-à-vis customer's requirement, and implement new methods if necessary.
Editor
Acusis Software India Pvt. Ltd
12.2010 - 07.2012
- During the above period, after which was absorbed as an employee
Sr. Quality Analyst
Zion Technologies
Mumbai
09.2004 - 11.2010
- Job profile consists of: 1. Checking files done by editors and ensure that the document is error-free
- 2. Editing random files that are ready for upload and ensuring quality as deemed necessary by the client
- 3. Providing users with feedback and help to improve their quality.
Infovision Software Private Limited
Mumbai
12.1999 - 08.2004
Junior Officer
Datamatics Financial Services Limited
Mumbai
09.1997 - 11.1999
- Interacting with corporate clients and their shareholders and provide utmost customer satisfaction
- Preparation of weekly financial reports of the corporate clients and forwarding them to the Securities and Exchange Board of India (SEBI).
Trainee
Capital Market
Mumbai
03.1997 - 08.1997
- A financial magazine related to the share market
- Sub-Editor
- Work included proofing and subbing of articles provided by the reporters.
Education
Bachelor of Commerce -
Mumbai University
Post Graduate Diploma - HRD
Content Writing Master Course - undefined
Post - undefined
MA - English Literature
Skills
Business planning
Timeline
Business Head
LexiConn Content Services Pvt. Ltd
02.2020 - Current
Sr. Quality Control Specialist
Acusis Software India Pvt. Ltd
08.2012 - 01.2020
Editor
Acusis Software India Pvt. Ltd
12.2010 - 07.2012
Sr. Quality Analyst
Zion Technologies
09.2004 - 11.2010
04.2003
Infovision Software Private Limited
12.1999 - 08.2004
Medical Transcriptionist, Quality Analyst
01.1999
Junior Officer
Datamatics Financial Services Limited
09.1997 - 11.1999
Trainee
Capital Market
03.1997 - 08.1997
Bachelor of Commerce -
Mumbai University
Post Graduate Diploma - HRD
Content Writing Master Course - undefined
Post - undefined
MA - English Literature
Similar Profiles
NANDAKUMAR MENONNANDAKUMAR MENON
Head of Content and Operations at LexiConn Content Services Pvt. LtdHead of Content and Operations at LexiConn Content Services Pvt. Ltd
Sheena BhardwajSheena Bhardwaj
Senior Content Writer & HR Assistant at Cyber Panthers Pvt. Ltd/Content Jackson Pvt Ltd.Senior Content Writer & HR Assistant at Cyber Panthers Pvt. Ltd/Content Jackson Pvt Ltd.
Parikhit BhuyanParikhit Bhuyan
Deputy Manager at Ajio - Content Specialist (Reliance Retail Pvt Limited)Deputy Manager at Ajio - Content Specialist (Reliance Retail Pvt Limited)
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY