NANDAKUMAR MENON
Business Head -Quality And Operations
Mumbai
Summary
Professional Business Head with 26 years of work experience. Ability to successfully devise and executing strategies for successful completion of projects. Sustainable growth-minded coordinator with collaborative approach to determining specific, detailed quarterly and annual quality goals. Proficient in implementing employee-focused wellness programs and generating best practices for high worker satisfaction ratings. Experienced in collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise.
Overview
26
26
years of professional experience
Work History
Business Head
LexiConn Content Services Pvt. Ltd
Mumbai
02.2020 - Current
- Lead and manage the team of content writers, editors, and freelancers, ensuring high-quality deliverables that meet or exceed client expectations.
- 2. Ensure timely delivery of projects and client satisfaction by proactively managing and monitoring project timelines, budgets, and resources
- Team growth and succession planning to enhance output.
- Working closely with the CS and Marketing team to develop pilots and prototypes based on the business outlook and market demands
- Identify training needs, plan and schedule training sessions, and measure success and feedback
- Recruitment of ideal candidates for different projects and ensure that all teams are adequately staffed for existing and upcoming opportunities
04.2003
- Monitoring a team of 5 Editors and 20 medical transcriptionists and providing feedback on a daily basis with regards to their quality
- Holding Quality Circle meetings with the Editors on a weekly basis and help sort out their problems
- Assisting in training new recruits in the form of giving inputs and solving their queries pertaining to transcription.
Medical Transcriptionist, Quality Analyst
01.1999
- And went to on to be promoted as a proof reader to editor, and lastly as a
Sr. Quality Control Specialist
Acusis Software India Pvt. Ltd
08.2012 - 01.2020
- 1. Quality Check of random files done by editors and ensure that documents are error- free
- 2. Providing Transcriptionists and Editors with feedback received from the client
- 3. Mentoring the team on proofreading and devise different methods to help them increase their efficiency
- 4. Providing the latest specifications received from the client to the team and ensure its implementation
- 5. Hold meetings with team, and assess their quality vis-à-vis customer's requirement, and implement new methods if necessary.
Editor
Acusis Software India Pvt. Ltd
12.2010 - 07.2012
- During the above period, after which was absorbed as an employee
Sr. Quality Analyst
Zion Technologies
Mumbai
09.2004 - 11.2010
- Job profile consists of: 1. Checking files done by editors and ensure that the document is error-free
- 2. Editing random files that are ready for upload and ensuring quality as deemed necessary by the client
- 3. Providing users with feedback and help to improve their quality.
Infovision Software Private Limited
Mumbai
12.1999 - 08.2004
Junior Officer
Datamatics Financial Services Limited
Mumbai
09.1997 - 11.1999
- Interacting with corporate clients and their shareholders and provide utmost customer satisfaction
- Preparation of weekly financial reports of the corporate clients and forwarding them to the Securities and Exchange Board of India (SEBI).
Trainee
Capital Market
Mumbai
03.1997 - 08.1997
- A financial magazine related to the share market
- Sub-Editor
- Work included proofing and subbing of articles provided by the reporters.
Education
Bachelor of Commerce -
Mumbai University
Post Graduate Diploma - HRD
Content Writing Master Course - undefined
Post - undefined
MA - English Literature
Skills
Business planning
Timeline
Business Head
LexiConn Content Services Pvt. Ltd
02.2020 - Current
Sr. Quality Control Specialist
Acusis Software India Pvt. Ltd
08.2012 - 01.2020
Editor
Acusis Software India Pvt. Ltd
12.2010 - 07.2012
Sr. Quality Analyst
Zion Technologies
09.2004 - 11.2010
04.2003
Infovision Software Private Limited
12.1999 - 08.2004
Medical Transcriptionist, Quality Analyst
01.1999
Junior Officer
Datamatics Financial Services Limited
09.1997 - 11.1999
Trainee
Capital Market
03.1997 - 08.1997
Bachelor of Commerce -
Mumbai University
Post Graduate Diploma - HRD
Content Writing Master Course - undefined
Post - undefined
MA - English Literature
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