NANDAN CHAUDHARY

• Evaluating channels and individual performances reported on sales results.
• Effectively engage with Credit Operations & Risk teams.
• Regular interaction, engagements & training to channel partners.
• Meeting & exceeding business goals/targets in different products ie. Loans & Insurance Bundled/Unbundled through Lead fulfillment & Field Activity.
• Managing and supporting the effective deployment of team of sales professionals with respect to the geographical area exploring new markets and in allocating resources to most profitable opportunities.
• Ensuring highest levels of employee relationship motivation & engagement to drive results & high levels of employee satisfaction.
• Take Care of customer Escalations and Complaint.

A. Sales

1) Achieving business and Insurance numbers.

2) Understanding of customer segmentation and drive value proposition to the target segment.

B. Channel Development:

1) Identifying & Empanelment of new channels which fits into company requirements.

2) Build a robust distribution network.

C. Portfolio Health:

1) Owning the health of the portfolio sourced as well as ensuring proper control on delinquency.

2) Analyzing portfolio performance business sourced by team members and Channels.

• Dealing with Salaried Personal loan (SALPL) Customer.
• Handling Team to Achieve Monthly Target (One Team one Goal).
• Provide Best Services to Customer and Channel Partners.
• Maintain Required Metrics and Disbursal TAT.
• Provide training and motivation if required to Team and Channels.
• Ensure highest discipline in Login to Disbursal.

• Handling Business loan (SME) and salaried loan (OMPL).
• Sending MIS to Channel partner in weekly basis regarding their case Status.
• Work on Channel Partners Payout and raise Invoice on time.
• Checking purpose of loan and client worthiness according to organization policy.
• Resolving the customer issues and query on time.

• Checking Client eligibility in terms of CIBIL, Obligations and Source of income.
• Provide training to Clients regarding his/her loan in terms of sanctioned loan amount, ROI, Tenure, EMI amount, EMI date, Pre-closure process & top-up loan.
• Submit file Credit to cross-check physically documentation.
• Be ensuring client will pay EMI frequently without fail. If not, help Collection to get it done.