SHIKHER DIXIT
KANPUR
Summary
A Cluster Manager with 10 years of experience in Fin-tech & M- Commerce Industry. Responsible for the management of teams of up to 20 direct employees. Has High level knowledge in execution & other competencies using best practices to drive KPIs. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
CLUSTER MANAGER
PHONEPE PVT LTD
KANPUR
10.2023 - Current
- Taking care of premium merchants to manage their account & cross sale of products like EDC Machine with a team size of 20 KAE/PAE/PSE
- Managing city of Population around 35 lacs with a base of 3 Merchant base universe
- Lead management, team management, account management & after sale service management.
- Having Base of 2200 Deployed devices started from newly launched city in Nov 2023 in just 1.5 years of span
- This base is giving revenue of around 23 lacs from MSF & MDRs
- Month on month adding base to maximize revenue
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
- Addressed and resolved customer & merchants complaints, maintaining high levels of merchant service.
Area Sales Manager
Phonepe Pvt Ltd
Kanpur
02.2019 - 10.2023
- Launched Phonepe in different geographical location with hiring of manpower BDE, TLs, & Distt in Urban & Rural both market.
- Basic KPIs are acquisitions of merchants on QR & after that started selling of SS, servicing of merchants to engage with Phonepe.
- Started with acquisition of merchants with direct executive model which later than expands to upcountry locations
- After acquiring service model introduce to for engagement of merchant
- Revenue model is smart speaker where we have sold around 8000 speakers to existing merchants which led revenue around 22 Lacs
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Hired and motivated high-performing sales team.
- Implemented and adjusted the sales strategy based on market trends and results.
- Monitored sales team performance and provided effective training to help each reach targets.
- Analyzed sales data to determine areas of improvement for the organization.
- Implemented innovative approaches for increasing brand awareness among target audience.
- Led, trained, and mentored a team of sales professionals, enhancing their skills and performance.
- Conducted market research and reported on competitors.
- Gained market share in new sales performance through aggressive team training, from 35% to 50%
- Planned, developed and implemented sales strategies in an assigned region.
TEAM LEADER
PAYTM(One97 Communications Pvt Ltd)
KANPUR
10.2016 - 02.2019
- Team handling, Retail Banking, Market Development, New Acquisition of Kyc/Savings accounts, Remittance.
- Team handling, New acquisition of O2O, MID & KYC.
- Job Location-Etawah, Kanpur
ASSOCIATE SALES MANAGER
INDUSIND BANK LTD
NOIDA
11.2015 - 10.2016
- Acquisition of new clients and cross selling of products like Mutual funds, Life Insurance, General Insurance, Credit Cards & Acquisition of CASA to increase NTB.
- Revenue generation through NTB, insurance & cross sell of products
- Monitored customer satisfaction levels in order to ensure client retention goals were met.
- Maintained a comprehensive understanding of competitors' products, pricing, and services.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed customer feedback to identify areas of improvement for product offerings.
AMSO
BHARTI AIRTEL
NOIDA
09.2014 - 11.2015
- Acquisition of new clients through opening of new wallets in their phone.
- Job Location-Noida
Education
PGDM -
WELINGKAR INSTITUTE
04.2025
BCA -
CSJM UNIVERSITY
KANPUR06.2014
Skills
- Time Management
- Adaptability
- Ability to Multitask
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Critical thinking and problem solving
- Data analysis
- Customer service
- Performance reporting
- Sales strategy
- Team management
- Hiring and training
- Performance evaluation
- Problem resolution
- Analytical thinking
- Multitasking Abilities
- Goal setting
- Performance tracking and evaluation
- Teamwork and collaboration
- Task prioritization
Hobbies and Interests
- DRIVING
- WATCHING MOVIES
- ROAMING
- SINGING
- LISTENING MUSIC
Disclaimer
I hereby declare that the information given about me is mentioned true & correct to my knowledge and belief., KANPUR
Languages
- ENGLISH
- HINDI
Personal Information
- Place of Birth: KANPUR
- Date of Birth: 02/07/92
- Nationality: Indian
Timeline
CLUSTER MANAGER
PHONEPE PVT LTD
10.2023 - Current
Area Sales Manager
Phonepe Pvt Ltd
02.2019 - 10.2023
TEAM LEADER
PAYTM(One97 Communications Pvt Ltd)
10.2016 - 02.2019
ASSOCIATE SALES MANAGER
INDUSIND BANK LTD
11.2015 - 10.2016
AMSO
BHARTI AIRTEL
09.2014 - 11.2015
PGDM -
WELINGKAR INSTITUTE
BCA -
CSJM UNIVERSITY
Similar Profiles
Abhimanyu SinghAbhimanyu Singh
Capability Lead at Phonepe Pvt LtdCapability Lead at Phonepe Pvt Ltd
Priyanka Vijay LahotiPriyanka Vijay Lahoti
Data Scientist (G4) at PhonePe Pvt LtdData Scientist (G4) at PhonePe Pvt Ltd
PARTHA SARATHI PATNAIKPARTHA SARATHI PATNAIK
Sr TSM at Phonepe Pvt LtdSr TSM at Phonepe Pvt Ltd