Somashekar M

Consolidated Private Limited

12.2015 - Current

Oversee and guide all activities of the Service team.
Ensure team follows best practices and maintain service level agreements.
Monitors department issues and client complaints.
Maintain all Apple service parameters to Achieve our goals
Kept store looking clean, presentable and tidy by conducting [Timeframe]shelf dressing and visual merchandising tasks.
Oversee and auditing the repair process and fraud activity inside location.
Investigated issues impacting organisational operations and service deliveryto understand root causes, prepare detailed reports and recommendcorrective actions.
Maintained excellent customer relationships by efficiently solving queries,complaints and issues.
Closely monitored team performance by conducting observations andtracking key metrics, identifying and managing underachievers appropriately.
Controlled resources and assets for department activities to comply with industry standards and government regulations
Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization
Enhanced cluster profitability with cost-effective budget management and resource allocation strategies