Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

NANDHA KUMAR A V

Vaniyambadi

Summary

Application Support Engineer with 2.5 years of experience at TCS in incident management, bug analysis, and L3 code fixes. Skilled in troubleshooting, SQL, and ensuring application stability with strong client communication. Currently upskilling to stay industry-relevant and seeking an IT support role to contribute technical and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Application Support Engineer

Tata Consultancy Services (TCS)
12.2021 - 06.2024
  • Provided L2/L3 support for critical client applications ensuring 99.9% uptime.
  • Monitored jobs, analyzed logs, and resolved incidents within SLA timelines.
  • Coordinated with development teams for bug fixes and deployments.
  • Improved incident resolution efficiency by 15% through automation & documentation.
  • Supported clients across multiple time zones with effective communication and root cause analysis.

Salesforce Developer

Smartgence
Chennai (Remote)
09.2021 - 12.2021

Worked as Salesforce Administrator and DeveloperTrainee

Education

Bachelor of Engineering - Mechanical Engineering

Bharathidasan Engineering College
10.2020

Skills

  • Technical Skills: JAVA, Angular JS, Typescript, Application/Production Support, SQL, Incident & Problem Management (ITIL), Job Monitoring, Bug Analysis, Minor L3 Fixes, RCA, Client Communication

ADDITIONAL INFORMATION

Languages: English, Tamil

Timeline

Application Support Engineer

Tata Consultancy Services (TCS)
12.2021 - 06.2024

Salesforce Developer

Smartgence
09.2021 - 12.2021

Bachelor of Engineering - Mechanical Engineering

Bharathidasan Engineering College
NANDHA KUMAR A V