Nandhini K
Bengaluru
Summary
Results-driven professional with a strong background in customer support and training. Expertise in guiding customers through product selection and addressing inquiries, contributing to enhanced service standards and team collaboration.
Overview
4
4
years of professional experience
Work History
customer relationship officer CRO
Bharti Airtel limited
Bengaluru
11.2024 - 01.2026
- Recommended Airtel products aligning with customer usage and budget constraints.
- Identified client requirements through comprehensive needs analysis and communication.
- Assisted in plan selection, upgrades, and addressing service inquiries.
- Sustained strong relationships by delivering accurate information and support.
- Ensured positive experiences while adhering to company service standards.
Buddy Trainer
Heisetasse beverages
Bengaluru
11.2021 - 02.2024
- I began my career as a barista, and with consistent hard work and gained experience, I earned a promotion to Buddy Trainer.
- My focus on understanding customer feedback and delivering the perfect coffee experience led to a promotion and greater responsibility, including managing details for new product launches.
- When customers face challenges with product knowledge, I guide them with clear solutions, and make sure they leave satisfied.
Education
Bachelor of Commerce
Rajajinagar First Grade College of Commerce
Manujath Rajajinagar Bangalore-560010 11-2021
Skills
- Product knowledge and analysis
- Customer support and relationship management
- Service standards and communication
- Problem solving
- Time management
- Team collaboration
- In-store assistance
- Staff training
- Business development
Languages
English
Upper Intermediate (B2)
B2
Tamil
Native
Native
kannada
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Timeline
customer relationship officer CRO
Bharti Airtel limited
11.2024 - 01.2026
Buddy Trainer
Heisetasse beverages
11.2021 - 02.2024
Bachelor of Commerce
Rajajinagar First Grade College of Commerce