Rishabh Lotlikar
South Goa
Summary
Dynamic Customer Relationship Officer with expertise in complaint resolution and technical support. Proven ability to enhance customer engagement and streamline order processing to deliver exceptional service. Results-driven professional with extensive experience in customer relationship management and product knowledge. Skilled in order processing and complaint resolution, committed to fostering strong customer relationships and driving repeat business.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
(CRO) CUSTOMER RELATIONSHIP OFFICER
TITAN WORLD
Vasco Da Gama
02.2025 - Current
- Provided product information and recommendations to enhance customer experience.
- Processed orders and managed returns efficiently using company systems.
- Handled customer feedback and escalated complex issues to management.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
(CRO) SALES PERSON
VMART-UNLIMITED MALL
1930 MALL, VASCO CITY
07.2020 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Machine Operator Helper
HINDUSTAN COCA-COLA BEVERAGES PVT. LTD.
VERNA, SALCETE, GOA
04.2016 - 06.2019
- Assisted operators in setting up and adjusting machines for production runs.
- Cleaned work areas and maintained equipment to ensure safe operations.
- Performed minor repairs on machines as needed.
- Followed instructions from supervisors regarding specific tasks that need to be completed.
- Loaded raw materials into machines for processing.
Technician Helper
ATOP DETECTION SYSTEMS
Vasco Da Gama
08.2015 - 04.2016
- Assisted technicians in installing detection systems and equipment.
- Followed instructions to assemble components for detection systems accurately.
- Assisted technicians in installing and maintaining detection systems.
- Operated tools and equipment to support system installations and repairs.
Education
Higher Secondary Education 12TH
GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
SHIRODA 04.2014 - 03.2015
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Technical support
- Complaint resolution
- Customer engagement
- Sales strategy
- Team collaboration
Languages
KONKANI
Native
Native
Marathi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
(CRO) CUSTOMER RELATIONSHIP OFFICER
TITAN WORLD
02.2025 - Current
(CRO) SALES PERSON
VMART-UNLIMITED MALL
07.2020 - 06.2024
Machine Operator Helper
HINDUSTAN COCA-COLA BEVERAGES PVT. LTD.
04.2016 - 06.2019
Technician Helper
ATOP DETECTION SYSTEMS
08.2015 - 04.2016
Higher Secondary Education 12TH
GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
04.2014 - 03.2015