Skills
Summary
Work History
Education
Certification
Hobbies and Interests
Overview
Generic

Nandish Kumar Tripathi

Delhi

Skills

  • Delivery Management / Program Delivery
  • Application Development and Maintenance
  • Client implementation
  • Resource Management
  • Vendor Management
  • Data Analysis
  • Data Visualisation
  • Mainframe
  • Cobol Object Oriented Language (COOL)
  • Product Development
  • Software Testing/ Quality Engineering
  • R
  • Python
  • AI/ ML Solution
  • Power BI

Summary

  • IT delivery leader with over 22 years of experience, including more than 10 years in program and portfolio management across large, global teams. 20+ years of experience in delivery, engineering management, application development, product development, application maintenance and support, client implementation, and enterprise solutions.
  • Experience serving a large clientele from domains such as BFSI, HR, US healthcare, retirement, retail, and manufacturing.
  • 12+ years of experience managing various projects and products in areas such as digital transformation, web-based solutions, mainframe-based applications, and business process management solutions.
  • Proven track record in building delivery teams from scratch, managing full SDLC lifecycles across agile, waterfall, and hybrid models. Skilled in handling high-severity production issues, stakeholder management (VP+).
  • Experienced across diverse service offerings, pricing, and engagement models. Strong commercial acumen, with expertise in cost estimation, project financials, and IT contracts. Hands-on leader in complex, high-risk programs, and pre-sales efforts, including large proposals and account mining.

Work History

Assistant Vice President - Program Delivery

Genpact
Noida
08.2023 - Current
  • Leading global IT delivery for App Dev and AMS teams, managing P&L of $65 million.
  • Oversee end-to-end software service delivery with a cross-functional team of 80 professionals.
  • Ensured high-quality project delivery aligned with contractual and engineering standards.
  • Accountable for account profitability and gross margin through operational efficiency.
  • Co-developed account strategy with account manager to align delivery and business objectives.
  • Established governance framework for managing delivery health, supported by best practices.
  • Scaled delivery teams while managing talent development and succession planning.
  • Facilitated communication with senior stakeholders, ensuring clear reporting and expectations.
  • Prepared reports outlining progress on projects, budgets, staffing needs.
  • Coordinated training programs for staff to improve performance and efficiency.

Senior Manager - Digital Channels Health & Retirement domain clients

Wipro HR Services India Limited (Now Alight Solutions)
Gurugram
12.2009 - 08.2023
  • Global Engineering Leader for App Dev & Maintenance and Service Delivery teams, responsible for P&L with an annual revenue base of 40 Mn USD
  • Leading the ADM, AMS portfolio supporting $3 Bn revenue for a large BFSI (Health and Retirement Insurance) account serving 500+ large and mid-market customer organisations and a user base of 30 million users and over 50 million impacted lives
  • Accountable for a complex portfolio of discreet programs across multiple accounts covering Quality, SLA and contractual compliance management, leading account strategy with delivery execution and growth
  • Engaging with customers for problem definition, business-case and solution design and proactive and reactive proposal development
  • Value-added services and solutions for customers in Health and Retirement, and Manufacturing domains
  • Leading delivery transformations using location-agnostic teams and empowered talent to deliver both application maintenance and development programs with faster customer service, automation-first, shared services, crowd sourcing and right-shoring delivery mode
  • Data Analytics, Data Insights, Program Status Reporting, Business reviews (MBR, QBR)
  • People Management, Manage 75+ member team through Delivery Managers and Tech Architects

Systems Analyst

ACS Xerox (Now Conduent)
Noida
12.2008 - 12.2009
  • Analyzed system requirements and documented specifications for software development.
  • Collaborated with stakeholders to gather user feedback, refining system functionalities.
  • Designed process workflows to enhance system performance and user experience.
  • Conducted testing and validation of new systems, ensuring reliability and effectiveness.
  • Developed technical documentation to facilitate user understanding of systems.
  • Provided end-user support for troubleshooting system issues.
  • Troubleshot program and system malfunctions, restoring normal functioning.

Sr Test Analyst

Hewitt Associates (Now Alight Solutions)
Gurugram
11.2004 - 12.2008
  • Created comprehensive test plans aligned with project specifications for improved accuracy.
  • Collaborated with cross-functional teams to resolve identified software defects efficiently.
  • Conducted thorough regression testing to ensure application stability post-updates.
  • Documented and analyzed test results for stakeholder review, enhancing transparency.
  • Facilitated training sessions for junior analysts on effective testing methodologies.
  • Maintained traceability matrix of test cases, ensuring full requirement coverage.
  • Participated in agile sprint reviews to offer feedback on product features.
  • Developed effective test cases based on complex business requirements.

Education

Graduate Certificate - Data Analysis

Kelly School of Business, Indiana University
Indiana, US
12.2019

Post Graduate Diploma Certificate - Business and Data Analysis

Indian Institute of Management
Lucknow
06-2019

B. Tech. -

KNIT
Sultanpur, UP, India
06-2002

Certification

  • Google Cloud Certified Cloud Digital Leader
  • Certified Scrum Master, Scrum Alliance, USA
  • ITIL V3 Foundation, APMG International, USA
  • SaS Enterprise Miner
  • SaS Visual Analytics

Hobbies and Interests

  • Astrology
  • Music
  • Travel

Overview

21
21
years of professional experience
1
1
Certificate

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Nandish Kumar Tripathi