Nandish Kumar Tripathi
Delhi
Summary
- IT delivery leader with over 22 years of experience, including more than 10 years in program and portfolio management across large, global teams. 20+ years of experience in delivery, engineering management, application development, product development, application maintenance and support, client implementation, and enterprise solutions.
- Experience serving a large clientele from domains such as BFSI, HR, US healthcare, retirement, retail, and manufacturing.
- 12+ years of experience managing various projects and products in areas such as digital transformation, web-based solutions, mainframe-based applications, and business process management solutions.
- Proven track record in building delivery teams from scratch, managing full SDLC lifecycles across agile, waterfall, and hybrid models. Skilled in handling high-severity production issues, stakeholder management (VP+).
- Experienced across diverse service offerings, pricing, and engagement models. Strong commercial acumen, with expertise in cost estimation, project financials, and IT contracts. Hands-on leader in complex, high-risk programs, and pre-sales efforts, including large proposals and account mining.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Vice President - Program Delivery
Genpact
Noida
08.2023 - Current
- Leading global IT delivery for App Dev and AMS teams, managing P&L of $65 million.
- Oversee end-to-end software service delivery with a cross-functional team of 80 professionals.
- Ensured high-quality project delivery aligned with contractual and engineering standards.
- Accountable for account profitability and gross margin through operational efficiency.
- Co-developed account strategy with account manager to align delivery and business objectives.
- Established governance framework for managing delivery health, supported by best practices.
- Scaled delivery teams while managing talent development and succession planning.
- Facilitated communication with senior stakeholders, ensuring clear reporting and expectations.
- Prepared reports outlining progress on projects, budgets, staffing needs.
- Coordinated training programs for staff to improve performance and efficiency.
Senior Manager - Digital Channels Health & Retirement domain clients
Wipro HR Services India Limited (Now Alight Solutions)
Gurugram
12.2009 - 08.2023
- Global Engineering Leader for App Dev & Maintenance and Service Delivery teams, responsible for P&L with an annual revenue base of 40 Mn USD
- Leading the ADM, AMS portfolio supporting $3 Bn revenue for a large BFSI (Health and Retirement Insurance) account serving 500+ large and mid-market customer organisations and a user base of 30 million users and over 50 million impacted lives
- Accountable for a complex portfolio of discreet programs across multiple accounts covering Quality, SLA and contractual compliance management, leading account strategy with delivery execution and growth
- Engaging with customers for problem definition, business-case and solution design and proactive and reactive proposal development
- Value-added services and solutions for customers in Health and Retirement, and Manufacturing domains
- Leading delivery transformations using location-agnostic teams and empowered talent to deliver both application maintenance and development programs with faster customer service, automation-first, shared services, crowd sourcing and right-shoring delivery mode
- Data Analytics, Data Insights, Program Status Reporting, Business reviews (MBR, QBR)
- People Management, Manage 75+ member team through Delivery Managers and Tech Architects
Systems Analyst
ACS Xerox (Now Conduent)
Noida
12.2008 - 12.2009
- Analyzed system requirements and documented specifications for software development.
- Collaborated with stakeholders to gather user feedback, refining system functionalities.
- Designed process workflows to enhance system performance and user experience.
- Conducted testing and validation of new systems, ensuring reliability and effectiveness.
- Developed technical documentation to facilitate user understanding of systems.
- Provided end-user support for troubleshooting system issues.
- Troubleshot program and system malfunctions, restoring normal functioning.
Sr Test Analyst
Hewitt Associates (Now Alight Solutions)
Gurugram
11.2004 - 12.2008
- Created comprehensive test plans aligned with project specifications for improved accuracy.
- Collaborated with cross-functional teams to resolve identified software defects efficiently.
- Conducted thorough regression testing to ensure application stability post-updates.
- Documented and analyzed test results for stakeholder review, enhancing transparency.
- Facilitated training sessions for junior analysts on effective testing methodologies.
- Maintained traceability matrix of test cases, ensuring full requirement coverage.
- Participated in agile sprint reviews to offer feedback on product features.
- Developed effective test cases based on complex business requirements.
Education
Graduate Certificate - Data Analysis
Kelly School of Business, Indiana University
12.2019
Post Graduate Diploma Certificate - Business and Data Analysis
Indian Institute of Management
06-2019
B. Tech. -
KNIT
06-2002
Skills
- Delivery Management / Program Delivery
- Application Development and Maintenance
- Client implementation
- Resource Management
- Vendor Management
- Data Analysis
- Data Visualisation
- Mainframe
- Cobol Object Oriented Language (COOL)
- Product Development
- Software Testing/ Quality Engineering
- R
- Python
- AI/ ML Solution
- Power BI
Certification
- Google Cloud Certified Cloud Digital Leader
- Certified Scrum Master, Scrum Alliance, USA
- ITIL V3 Foundation, APMG International, USA
- SaS Enterprise Miner
- SaS Visual Analytics
Hobbies and Interests
- Astrology
- Music
- Travel
Personal Information
Timeline
Assistant Vice President - Program Delivery
Genpact
08.2023 - Current
Senior Manager - Digital Channels Health & Retirement domain clients
Wipro HR Services India Limited (Now Alight Solutions)
12.2009 - 08.2023
Systems Analyst
ACS Xerox (Now Conduent)
12.2008 - 12.2009
Sr Test Analyst
Hewitt Associates (Now Alight Solutions)
11.2004 - 12.2008
Graduate Certificate - Data Analysis
Kelly School of Business, Indiana University
Post Graduate Diploma Certificate - Business and Data Analysis
Indian Institute of Management
B. Tech. -
KNIT
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