NANDINI M

• Efficient knowledge of legal research, processing, and KYC screening
• Prepared tracks and ages documentation required to execute all types of state/federal/legal requests
• Identified issues on assigned work type and escalate occurrences to team leader or supervisor
• Review and conducting a quality check to ensure the case is processed accurately with all the information given.
• Balance and reconcile the assigned accounts and cost centers (states) daily, maintain clearing percentage, Charge off standards and accuracy
• Gain sufficient understanding of assigned accounts, including knowledge of surrounding operations that impact the account, areas that create GL entries and uploads to the account, system interfaces that impact the account, and general transaction flow of originating and clearing entries
• Research outstanding items for assigned accounts and process clearing entries where appropriate
• Communicate with CTO Partners to facilitate resolution of outstanding items
• Timely identify and escalate unusual volumes, suspicious or fraud activity to minimize the losses and impact on production
• Outstanding entries are escalated to the respective clearing partners to ensure the reconciliation timeliness and accuracy
• Reconcilement of the designated accounts
• Maintain the account within clearing & charge-off standards
• Identify and notify potential risks to business and Clearing partners
• Escalate issues to appropriate levels of management
• Providing essential information to the clearing partners enabling them to clear the open items
• Sending out the daily reconciliation reports to the clearing partners within the stipulated SLA timelines
• Maintain proper supporting documentation on items over clearing standards and process updates.

• The line of business (LOB) which DRO falls under is CCB (Consumer and community banking) under which it is classified under CTO (Centralized transaction operations) further classified under PT (Payment servicers)
• The primary objective of a DRO specialist is the overall review of the checks
• The review should be based upon the criteria to allow the check to qualify as acceptable
• We work on 2 channels from which the checks flow in to our Review Bucket QD (Quick deposit) and ATM deposits
• We are also required to reject checks if they don’t quality under the parameters, using specified rejection codes, the rejection should be 100% accurate or may result in an Error on the individual affecting the performance
• This will in turn alert the downward stream team to action on the check
• We also deal with fraud and illegitimate checks that flow in the queue; we have the task of identifying such checks and flagging them as fraud
• Prepared hourly report to analyze inflow and outflow of volume
• Daily, Weekly, and Monthly reporting of Privacy incidents.

• Efficient knowledge of legal research, processing, and KYC screening
• Prepared tracks and ages documentation required to execute all types of state/federal/legal requests
• Identified issues on assigned work type and escalate occurrences to team leader or supervisor
• Review and conducting a quality check to ensure the case is processed accurately with all the information given.

• Verify the basic information before opening the files
• Mainly focus on property details
• Update Buyer and Seller information to the FAST application
• (First American Software Technology)
• Verifying lender details and loan amount
• Verifying Buyer and Seller Information Like Buyer name, seller name
• Verifying Buyer Signature and Seller Signature
• Verifying Email Instructions
• Verifying Financial Year and Current Year
• Verifying File Status like whether it is opened or Not
• Verifying Date, month, and Year

Cross verify loan type and purpose of loan

• Verify the payoff information and update
• Updating buyer and seller parties like brokers and broker agents
• Generate the estimate file closing date and update
• Cross check all information before going to prepare primary report
• Upload additional lender documents to the file
• Send a copy of primary report to buyer, seller and lender through email or fax
• Close the file and move to next process
• Morning shift quality auditor for new hires.