Sayali Ratan Kedari
Customer Relationship Manager
Wakad
Summary
Dynamic business leader prepared to excel in a Senior Manager role, offering a strong understanding of business operations and a commitment to team success. Proven ability to deliver significant results through adaptability in fast-paced environments and a collaborative approach to problem-solving. Expertise in utilizing analytical and decision-making skills to address complex challenges and develop innovative solutions. Dedicated to empowering teams to achieve goals and enhance overall organizational performance.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Manager CRM
Vilas Javdekar Developers
06.2025 - 02.2026
- Presented collection reports to senior management, improving decision-making.
- Handled escalations, reducing repeat complaints, and boosting customer satisfaction.
- Consistently achieved 95%+ daily team collection targets.
- Conducted bi-monthly banker and sales training sessions to enhance team performance.
- Strengthened customer trust by guiding them from booking to possession.
- Played a key role in customer retention and revenue growth.
- Coordinated agreement scheduling with registration offices for a seamless customer experience.
- Resolved customer queries quickly, collaborating across legal, finance, and project teams.
- Prepared loan documentation, enabling smooth home loan approvals.
- Generated additional revenue through TDS filing, certified copies, and H2H services.
- Secured new business through customer referrals.
- Ensured units met quality standards before handover, reducing post-possession issues.
- Followed up with site engineers to resolve pending items before delivery.
- Communicated updates on amenities and facilities, enhancing customer engagement.
- Proficient in Farvision and MS Office for reporting and documentation.
Customer Centricity Executive
Godrej Properties Private Limited
08.2024 - 05.2025
- Built and maintained profitable relationships with key customers.
- Welcomed new customers with onboarding calls and booking verification.
- Managed stamp duty collection and registration scheduling with legal teams.
- Handled customer queries and complaints, ensuring cross-team coordination.
- Conducted pre-demand calls to inform customers of upcoming milestones.
- Led site visits, inspected units, and created snag lists.
- Scheduled handover appointments, and ensured smooth delivery.
- Ensured units met quality standards before handover.
- Followed up with site engineers to resolve pending issues.
- Updated customers on amenities, facilities, and retail outlets.
- Rectified snag lists post-possession within defined T.A.T.
- Resolved customer complaints quickly and efficiently.
- Addressed individual customer needs with tailored solutions.
- Proficient in SFDC, MS Excel, and Power BI.
Senior CRM Executive
VTP Realty
02.2022 - 07.2024
- Handled pre-launch 1,000 tokens in pre-booking.
- Successful launch of Magnum Opus.
- Maintaining valuable relationships with customers, generating revenue of around Rs. 250 Cr. Earth One.
- Retaining the booking and token against cancellation.
- Building and maintaining profitable relationships with key customers.
- Collect KYC documents from the customer to prepare the agreement draft.
- Make the necessary changes in the agreement as per the corrections given by the customer.
- Scheduling the agreement date as per the customer's preference by coordinating with the respective registration office.
- Keeping customers updated on the latest products in order to increase sales.
- Preparing the Builder NOC, payment receipt, demand letter, and all required documents as per the customer’s financial institution for a home loan.
- Coordinating with bankers to solve the disbursement-related queries to get the disbursement on time.
- Resolving customer complaints quickly and efficiently.
- Understanding key customer individual needs, and addressing the same.
- Generating references from existing customers.
- Sharing construction updates on a timely basis.
- Handing over the agreement documents.
- Follow-up calls to the customer or banker to clear any outstanding issues.
- Coordinating with the Sales team to get the new updates.
- Coordinating with the accounts team to generate the challan and DHC of scheduled agreements.
- Coordinating with the Legal Department to generate the draft of the scheduled agreement.
- Software Used: - ERP in4Suit, Salesforce, Microsoft Excel.
Pre-sales Executive
Pharande Spaces
01.2019 - 02.2022
- Managing leads from various sources.
- Calling leads on Daily Basis.
- Understanding the customer’s requirement.
- Giving product knowledge to the right client.
- Identifying Sales opportunities.
- Follow up with the right client for site visit.
- Co-ordinating and Giving Backup to the Client for visit.
- Taking feedback from customer after site visit.
- Follow up with client for revisit and closure by coordinating with Sales team.
- Additional Responsibilities: -
- Handling Sell.do Pre-sales Manager Access.
- One Point of contact between Pre-sales team and Management.
- To Maintain Calling Report on Daily basis and sharing to Sales Team and Management.
- Analyzing the daily report and Setting weekly Site visit targets for pre-sales.
- To Maintain an excel sheet of site visit data on daily basis.
- Listing to random call recordings of team members and do quality check.
- Updating target to meet market standards.
- Giving site updates to team to make their hot/cold clients knowledgeable.
- Daily call target is minimum 240 calls and 100 mins talk time.
- Software Used: - Sell.do, MS office.
Accounts Receivable (AR-Caller)
Access Healthcare Private Ltd
01.2016 - 02.2019
- Worked for Athena Insurance in US.
- Making calls to insurance companies to follow-up on pending claims.
- Generate documents from Provider (Doctor) side for Claim Settlements.
- Make calls to Provider side for claim settlements in case of federal Claims.
- Record after-call actions and perform post call analysis for the claim follow-up.
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments.
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact.
Education
BA - Distance Learning
YCMOU
Diploma - Computer Engineering
G.S.M.I.T Pune
Pune, Maharashtra, India01-2013
12th - undefined
H.H.C.P High School and Junior college of Girls
Pune, Maharashtra, India01-2012
10th - undefined
H.H.C.P High School and Junior college of Girls
Pune, Maharashtra, India01-2006
Skills
Proficient in finding and resolving malfunctions, using exceptional technical and communication skills
Clear communication of technical concepts
Good Team player with team handling abilities
An effective communicator with excellent interpersonal, logical thinking & analytical abilities
Excellent communications skills
Positive attitude towards work
Quick Learner
Well versed with Microsoft office
Accomplishments
- Win Amazon gift Voucher worth Rupees 5000 for Best Performance Year-2019.
- Win Amazon Gift Voucher for Achieving Highest number of Site Visit and Booking for Year-2020.
- Received an appreciation for achieving 82 bookings in Vaarivana as individual Pre-Sales till Sep-2021.
Interests
listening Music, Traveling
Timeline
Senior Manager CRM
Vilas Javdekar Developers
06.2025 - 02.2026
Customer Centricity Executive
Godrej Properties Private Limited
08.2024 - 05.2025
Senior CRM Executive
VTP Realty
02.2022 - 07.2024
Pre-sales Executive
Pharande Spaces
01.2019 - 02.2022
Accounts Receivable (AR-Caller)
Access Healthcare Private Ltd
01.2016 - 02.2019
Diploma - Computer Engineering
G.S.M.I.T Pune
12th - undefined
H.H.C.P High School and Junior college of Girls
10th - undefined
H.H.C.P High School and Junior college of Girls
BA - Distance Learning
YCMOU