Naphisaroi Kharbamon
Shillong
Summary
Caring and dynamic cabin attendant equipped with great people skills and attention to detail. Well-versed in transit operations and skilled in resolving conflicts. Compassionate in helping people take considerable pleasure in forming lasting positive impressions with customers.
Overview
6
6
years of professional experience
Work History
Cabin Attendant
Air India Limited
07.2023 - Current
- Provided exceptional customer service to guests on board, ensuring their comfort and satisfaction
- Demonstrated proficient knowledge of safety protocols and emergency procedures to ensure the safety of all passengers and crew members
- Maintained a calm and professional demeanor in high-stress situations, such as turbulence or passenger conflicts
- Collaborated effectively with fellow crew members to ensure seamless operations and timely service delivery
- Received positive feedback from passengers for friendly and attentive service, contributing to overall positive customer experience.
Senior Cabin Attendant
Interglobe Aviation Limited, IndiGo
12.2017 - 07.2023
- Compleated over 3000 hours of International and domestic flights in Airbus A320 and 321
- Adhered to company SOP's to promote safe and secure environment for travellers and employees
- Extensive experience in providing excetional in-flight service and rapport building with customers
- In dept knowledge of First Aid administration and Emergency procedures.
Education
MBA -
IMT Ghaziabad+Liverpool Business School
04.2024
Bachelors of Arts -
Mawlai Greater College
05.2023
Skills
- Customer service skills
- Teamwork and collaboration skills
- Multitasking capabilities
- First Aid and CPR certification
Languages
- English
- Hindi
- Khasi and Pnar
Timeline
Cabin Attendant
Air India Limited
07.2023 - Current
Senior Cabin Attendant
Interglobe Aviation Limited, IndiGo
12.2017 - 07.2023
MBA -
IMT Ghaziabad+Liverpool Business School
Bachelors of Arts -
Mawlai Greater College
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