Napinder Kaur Kharoud
Patiala
Summary
Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers and customer engagement scores.
Overview
5
5
years of professional experience
Work History
Assistant Retail Sales Manager
Garg Handloom
Nabha
09.2023 - Current
- Assisted in the development of retail store policies and procedures.
- Monitored store performance against budget goals and objectives.
- Supervised, trained and evaluated staff on customer service standards and sales techniques.
- Developed strategies to increase sales productivity and profitability.
- Implemented merchandising plans to optimize product display and maximize visibility.
- Created promotional materials to encourage customers to purchase products or services.
- Resolved customer complaints in a timely manner.
- Managed store budgets effectively by controlling costs while maximizing profits.
- Liaised with vendors regarding product availability, pricing, delivery times.
- Performed cash reconciliations at the end of each shift ensuring accuracy of all transactions.
Proprietor
NK Boutique
Patiala
03.2019 - Current
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Built company from scratch by establishing plans, sourcing funding and hiring team members.
- Outperformed targets every year by developing and implementing highly successful marketing plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Researched similar businesses to determine competitive advantages.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Designed detailed business plans to outline finances, goals and operations of company.
- Met with service vendors or product suppliers to facilitate delivery.
Assistant Retail Sales Manager
Durga Cloth House
Bhawanigarh
05.2022 - 08.2023
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Taught new associates sales tactics and performance improvement techniques.
- Utilized company selling model to engage and connect customers with brand.
- Evaluated store performance and recommended action plans to increase productivity.
- Opened and closed store, set up registers and secured cash.
- Established action plans for team members and helped each person attain objectives.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Resolved customer complaints regarding sales and service.
Education
Diploma - Accounting
CAL-C
Patiala07.2005
Post Graduate Diploma - Computer Application
CAL-C
Patiala06.2004
Bachelor of Arts - Arts
Punjabi University
Patiala04-2001
Skills
- Action Planning
- Data Reporting
- Staff Management
- Operations
- Effective Selling Strategies
- Sales Team Evaluations
- Product and Service Sales
- Promotion Development
- Sales Goals
Languages
Punjabi
First Language
Hindi
Upper Intermediate
B2
English
Upper Intermediate
B2
Language Test
- IELTS ( Exam Date : 25/Mar/2023) : Listening - 6, Reading - 5, Speaking - 6, Writing - 5.5.
Timeline
Assistant Retail Sales Manager
Garg Handloom
09.2023 - Current
Assistant Retail Sales Manager
Durga Cloth House
05.2022 - 08.2023
Proprietor
NK Boutique
03.2019 - Current
Diploma - Accounting
CAL-C
Post Graduate Diploma - Computer Application
CAL-C
Bachelor of Arts - Arts
Punjabi University
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