N P NARAYANAMOORTHY
Uthamapalayam
Summary
Having 10+ years of technical experience in Microsoft Technologies in the cloud stack Dynamics 365. Accustomed to any good Environment & flair to adapt to new Technology. Technical Implemented different verticals of solutions with Dynamics 365 and Power Platform like the legal system, Loyalty Management System, Tourism/Ticketing, Manufacturing, Education, Infrastructure, Healthcare, Venue, and Telecom.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Specialist
BNP Paribas India Pvt Ltd
01.2025 - Current
- Led techno-functional efforts, overseeing project module delivery and ensuring alignment with client expectations.
- Defined and implemented technical coding standards within the development team, promoting consistency and quality in deliverables.
- Developed Dynamics CRM online functionalities to fulfill client requirements, enhancing the capabilities of the Dynamics CRM platform.
Specialist
Hitachi Solutions India Pvt Ltd
04.2021 - 12.2024
- Played the techno-functional lead role and took responsibility for the entire project migration module delivery.
- Identified and documented customer ideas after go-live to create new business opportunities.
- Developed the SSIS package, gathered requirements, and worked on data cleansing and data harmonizing.
Senior Consultant
Hitachi Solutions India Pvt Ltd
04.2019 - 03.2021
- Led the techno-functional role and managed the entire project module delivery.
- Established technical coding standards for development team, ensuring consistent adherence to improve code quality.
- Handled the post-go-live support with 0 escalations and met SLA timings 100%.
- Developed Dynamics CRM online functionalities to align with client requirements and enhance platform capabilities.
Consultant
Hitachi Solutions India Pvt Ltd
07.2017 - 03.2019
- Led development of SSIS package, gathered requirements, and executed data cleansing and harmonization efforts to enhance data quality.
- Implemented complete sales module from Lead to Invoice flow.
- Configurable scorecard functionality, custom SLA generation, and proposal/contract report generation.
- Development from reading and validating source flat files and processing the file to Staging Database. From the Stage Database data will be moved to the Dynamics CRM System. Test case preparation and Bug Fixing.
- Incorporated images into contract report generation to improve visual presentation based on chosen event built-up area.
- Configurable parallel or sequence-level Approval process with delegation (if required).
- Oversaw data migration strategy, ensuring effective transition and successful Go-live implementation.
Associate Consultant
Hitachi Solutions India Pvt Ltd
07.2016 - 03.2017
- Crafted solution design that aligned with bank's security policies and addressed client requirements, streamlining customer service representatives' workflows.
- Enhanced Dynamics CRM 2016 Service module to integrate retail banking systems and IVR service lines, improving customer service representatives' interaction with customers.
- Handled the post-go-live support with 0 escalations and met SLA timings 100%.
- Prepared comprehensive documentation for integration design, CRM solution design, deployment, maintenance, and change history, ensuring clarity and support for future updates.
Software Engineer
Hitachi Solutions India Pvt Ltd
07.2015 - 06.2016
- Analyzed requirements and created user stories and test cases for effective software development.
- Developed Automation Tool to streamline CRM object creation using Excel sheets.
- Imported Excel data into CRM to create and update objects, enhancing user access to CRM object properties in an Excel format.
Education
B. Tech - IT
SRM Easwari Engineering College
01.2014
HSC / SSLC - Matric
Gayathri Matriculation Hr. Sec. School
Chinnamanur, Theni [DT]01.2009
Skills
- Dynamics CRM solutions
- Dynamics CRM
- Microsoft Power Platform
- Unified Service Desk
- ASPNet (MVC)
- WCF
- SSIS development
- SSIS package
- MS SQL Server (SSRS)
- Visual Studio
- DevOps
- GitHub
- JavaScript
- Apache JMeter
- Team Foundation Server
- Word
- Excel & PDF
- Team leadership
- Team leadership
Personal Information
- Father's Name: N Perumalsamy
- Date of Birth: 06/02/93
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge., Chennai, Current Date, NARAYANAMOORTHY
Accomplishments
Prime Achiever Award, Hitachi Solutions India Pvt. Ltd., recognized for outstanding performance and consistent contribution to business objectives. Awarded for excellence in delivery, client satisfaction, and team collaboration.
Certification
- Microsoft Certified: PL-400 Power Platform Developer Associate.
- Microsoft Certified Professional: MB2-716 Microsoft Dynamics 365 Customization and Configuration.
Areas Of Interest
- Designed AI-driven solutions using OpenAI APIs (LLM integration, prompt optimization, automation workflows)
- Implemented AI copilots using Microsoft Copilot for business productivity and process enhancement
- Built Agentic AI workflows with autonomous decision-making and task chaining
- Applied AI/ML techniques for predictive analytics, classification, and business insights
Languages
- Tamil
- English
- Telugu
Timeline
Technical Specialist
BNP Paribas India Pvt Ltd
01.2025 - Current
Specialist
Hitachi Solutions India Pvt Ltd
04.2021 - 12.2024
Senior Consultant
Hitachi Solutions India Pvt Ltd
04.2019 - 03.2021
Consultant
Hitachi Solutions India Pvt Ltd
07.2017 - 03.2019
Associate Consultant
Hitachi Solutions India Pvt Ltd
07.2016 - 03.2017
Software Engineer
Hitachi Solutions India Pvt Ltd
07.2015 - 06.2016
B. Tech - IT
SRM Easwari Engineering College
HSC / SSLC - Matric
Gayathri Matriculation Hr. Sec. School