Passionate about technology with a strong interest in OpenAI, machine learning, and AI-powered tools like Copilot. Skilled in exploring and leveraging cutting-edge AI innovations to enhance productivity, solve complex challenges, and drive creativity.
Hi, I’m
Ravi Mishra
Basti
Summary
Experienced Service Delivery Manager at HCLTech with a focus on client relationship management and project coordination. Skilled in leading teams and improving operational efficiency through the implementation of technology solutions. Demonstrated success in delivering Dynamics 365 CRM functionalities, Microsoft CoPilot Studio, and impactful Power BI reports, leading to successful project outcomes and optimized business processes.
Overview
11
years of professional experience
3
Certificate
Work History
HCLTech
Technical Specialist
10.2021 - Current
Job overview
- Oversaw the GRAB GXS Singapore & Volvo support project as Service Delivery Manager, maintaining a flawless zero-escalation record.
- Ensured timely delivery of detailed reports and designed robust processes for future project continuity.
- Contributed as a Functional Consultant for Power Platform, developing user stories and coordinating successful implementations by the team.
- Presales and Project Delivery Management
- RFP analysis & Team sizing
- Customer Interactions & Post-Sales Support
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Developed technical requirement documentation for new software products.
- Authored best practices documentation for use in new personnel onboarding processes.
- Assessed business requirements to create focused solutions.
Cynosure Solutions
Senior Consultant
02.2016 - 10.2021
Job overview
- Implemented Microsoft Dynamics GP & CRM for Oil & GAS, Manufacturing & Shipping companies.
- Implemented Power BI for various industries (Healthcare, Financial, Supply Chain, and Education)
- Presales and Project Delivery Management
- Customer Interactions & Post-Sales Support
- Gave budget suggestions for projects, outlining financial needs, and forecasting.
- Developed custom solutions based upon clients' strict requirements.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Below are the few clients i have worked with.
- MedCare-Dubai
- Mohammed Bin Zayed University Of Artificial Intelligence.
- Viking Gulf Trading
- Warmseas LLC
- Ajman Chambers
- EdenHurst Capital.. etc...
Luminous Power Technology
Assistant Manager
11.2013 - 02.2016
Job overview
- I was part of a team responsible for SAP-CRM end-user support for almost 500+ users across India.
- I was a power user & I was assigned with Interaction Center business module designing(Business model) and testing.
- I was also managing a team size of 50+ people to manage the CSR across India.
- I was awarded the Employee of The Year award for Excellent performance during the SAP-CRM project implementation.
- Skills Learned: Team Management, Customer Management, Vendor Management, CSR, SAP-CRM, Microsoft Office, Time Management, Work Management.
- Project Leader of 'Consumer Day' Organized by Luminous Power Technologies.
Education
GLA Information Technology and ManagementMathura, U.P.
B.Tech. from EEE
06.2013
BPN Inter CollegeSant Kabir Nagar, U.P.
Intermediate
06.2009
Client Name & Engagement Type
- GRAB GxS Digital Bank Singapore- Service Delivery Manager
- Volvo One Case Assist - Mentor & Project Manager
- NewBridge Pharmaceutical - Power BI Project Manager
- MedCare-Dubai - Power BI Project Manager
- Mohammed Bin Zayed University Of Artificial Intelligence - Power BI Developer & Project Manager
- Viking Gulf Trading - Dynamics 365 CRM Functional & Dynamics GP Support - SDM
- Warmseas LLC - Dynamics GP Support & SDM
- Ajman Chambers - Dynamics 365 CRM Functional & SDM
- EdenHurst Capital - Dynamics 365 CRM Functional & SDM
Skills
- Dynamics 365 CRM Functional
- Microsoft Azure Functional
- Microsoft Copilot Studio
- IT service management
- Business intelligence
- Client Relationship Management
- Service Level Agreement Oversight
- Project Coordination
- Data Analysis and Reporting
- Power Bi Visualization
- Team Building and Management
- User training expertise
Accomplishments
- Worked closely and effectively with clients on Microsoft Dynamics 365 CRM (Sales & Customer Service), Azure and Security areas.
- Initiated and developed outstanding work relations with clients and management executives.
- Worked with different industries and sectors (Oils & Gas, Entertainment, IT, Healthcare, FMCG, Financial Investment, Shipping, and Education).
- Learning Copilot Agents creation.
- Demonstrated ability to meet the needs of customers.
- Dependable, hard-working, reliable, and punctual.
- Resourceful, energetic, competent, multi-task, and results-oriented.
- Effective management, technical, and supervisory skills.
- Public speaking and presentation experience.
- Good Training Experience for CRM, Power BI, and GP.
Certification
- Microsoft Certified: Dynamics 365 Fundamentals (MB-900)
- Microsoft Dynamics 365 Customization and Configuration (MB2-716)
- Microsoft Certified: Data Analyst Associate (DA-100)
Training
- Microsoft Copilot Studio – Create Custom Agent in Copilot Studio (PL-7008)
- Microsoft Dynamics 365 Customer Experience Analyst (MB-280)
- Craft Effective Prompts for Microsoft Copilot - (MS4005)
- Power Platform Functional Consultant Bootcamp - (PL200)
- Azure Configuration and Technical Know-How
- Understanding and Configuration of Dynamics CRM
- Understanding and Configuration of Microsoft Power BI
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsSoftware
Dynamics 365 CRM
Power BI
Copilot Studio
Office 365
Languages
English
Hindi
Timeline
Technical Specialist
HCLTech
10.2021 - Current
Senior Consultant
Cynosure Solutions
02.2016 - 10.2021
Assistant Manager
Luminous Power Technology
11.2013 - 02.2016
GLA Information Technology and Management
B.Tech. from EEE
BPN Inter College
Intermediate
Similar Profiles
Akib SiddiquiAkib Siddiqui
Associate Manager at HCLTechAssociate Manager at HCLTech
Neha VijapurNeha Vijapur
Senior Specialist at HCLTechSenior Specialist at HCLTech
Indiresh MuthuvelIndiresh Muthuvel
Citrix Engineer at HCLTechCitrix Engineer at HCLTech
SHAISTHA FATHIMASHAISTHA FATHIMA
Test Lead at HCLTechTest Lead at HCLTech
Surya Prakash ChaudharySurya Prakash Chaudhary
Maintenance Planning & Budgeting at Adani Power LimitedMaintenance Planning & Budgeting at Adani Power Limited