Ravi Mishra

Lead Business Analyst – Euroclear Project

• Leading the migration initiative from Lotus Notes to the Microsoft Power Platform, ensuring a seamless transition and modernization of legacy systems.
• Acting as a key liaison between client stakeholders and internal delivery teams to ensure alignment, clarity, and timely execution of project deliverables.
• Translating business requirements into actionable, real-world use cases to drive effective solution design and implementation.
• Managing multiple applications concurrently, ensuring high-quality delivery through structured communication, prioritization, and governance.
• Driving consistent stakeholder communication to maintain transparency, mitigate risks, and ensure project success.

Service Delivery Manager - GXS Bank Project

• Led the GXS Bank Singapore project as Service Delivery Manager, achieving an impeccable zero escalation record. Facilitated the effective adoption of cutting-edge technologies, including Copilot in Dynamics 365 CRM for customer service, enabling GXS to unlock its full potential.
• Ensured timely delivery of detailed reports, and designed robust processes for future project continuity.
• Contributed as a Functional Consultant for the Power Platform, developing user stories, and coordinating successful implementations by the team.

Business As Usual - Daily Tasks

• Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
• Developed and implemented reports and presentations for key stakeholders and senior management.
• Presales and Project Delivery Management.
• RFP analysis and team sizing.
• Customer Interactions and Post-Sales Support
• Guided staff in technology use, assisting with troubleshooting, and quality control to streamline operations.
• Developed technical requirement documentation for new software products.
• Authored best practices documentation for use in new personnel onboarding processes.
• Assessed business requirements to create focused solutions.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.

• Implemented Microsoft Dynamics GP & CRM for Oil & GAS, Manufacturing & Shipping companies.
• Implemented Power BI for various industries (Healthcare, Financial, Supply Chain, and Education)
• Presales and Project Delivery Management
• Customer Interactions & Post-Sales Support
• Gave budget suggestions for projects, outlining financial needs, and forecasting.
• Developed custom solutions based upon clients' strict requirements.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Created and managed project plans, timelines and budgets.
• Identified key areas in need of improvement and implemented plans to rectify issues.

• I was part of a team responsible for SAP-CRM end-user support for almost 500+ users across India.
• I was a power user & I was assigned with Interaction Center business module designing(Business model) and testing.
• I was also managing a team size of 50+ people to manage the CSR across India.
• I was awarded the Employee of The Year award for Excellent performance during the SAP-CRM project implementation.
• Skills Learned: Team Management, Customer Management, Vendor Management, CSR, SAP-CRM, Microsoft Office, Time Management, Work Management.
• Project Leader of 'Consumer Day' Organized by Luminous Power Technologies.