NARENDER KUMAR

Responsibilities:

• Tools Used: Salesforce and Avetta.
• Verification of US and Canadian insurance documents.
• Analyzing Insurance requirement
• Handling tasks for (Europe, Middle East, Africa) and (Asia-Pacific) regions.
• Email Management: Contacting clients through email and following up on their responses (resolving client questions and issues).
• Working on email translations.
• Identifying duplicate tasks.
• Ensuring compliance with defined SLAs (Service Level Agreements) and maintaining them.
• Proficiency in computer skills, including the ability to learn and use proprietary company software and work with multiple systems.
• Participation in special projects and performing any other necessary responsibilities.
• Assisting and answering queries from assigned colleagues related to verification.
• Conducting quality assurance (QA) checks to maintain verification quality without errors.