Hi, I’m
Narender Singh Bisht
House No 980 / Niti Khand 1 Indirapuram / Ghaziabad
Summary
A Dynamic Professional With Over 9 Years Of Extensive Experience With International Clients (US & UK MNCs) Specialised In Talent, Learning & Organisational Development Well experienced, confident professional having hands on experience In Customer Service, Quality Controls, Banking (Retail) and AML as well as KYC.
Overview
9
years of professional experience
2
Languages
Work History
Genpact India Private LimitedNoida
Process Developer
06.2016 - 10.2023
Job overview
- Trained leadership personnel and employees on new business processes using in-person and online education
- Monitored processor performance and adjusted systems for smooth operation
- Collaborated with cross-functional teams to design and implement processor improvement strategies
- Assessed current systems and identified improvement areas to uplift capabilities
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by prooctively managing risk
- Coordinated with clients and vendors to determined updated process knowledge
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Trained leadership personnel and employees on new business processes using in-person and online education.
- Followed implementation of new processes, collaborated with stakeholders, and tracked progress.
- Authored onboarding documentation to introduce new employees to business processes.
- Applied regulatory and legal standards such as Type to processes, creating built-in compliance measurements.
- Received and reviewed incoming documents and materials.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Implemented effective strategies for processor optimization based on insights.
- Monitored processor performance and adjusted systems for smooth operation.
- Improved function and performance by adopting suitable processor software applications.
- Maintained accurate records to enable processor activity and performance monitoring.
Barclays Shared Services Private Limited
Customer Service Representative
09.2012 - 12.2014
Education
KV Noida
Higher Secondary
Sri Satya Sai University of Technology & MedicalSehorr
Bachelor Of Commerce
Skills
MS Office
Drafting and Communication
Training Oversight
Process Development
Quality Control Methodology Design
Timeline
Process Developer
Genpact India Private Limited
06.2016 - 10.2023
Customer Service Representative
Barclays Shared Services Private Limited
09.2012 - 12.2014
KV Noida
Higher Secondary
Sri Satya Sai University of Technology & Medical
Bachelor Of Commerce