SYED ASAD HUSSAIN ABEDI
Hyderabad
Summary
To leverage my experience in customer service, sales, and process management to contribute effectively to a dynamic organization. With a background in Computer Science Engineering and hands-on expertise in travel consultancy, premium customer service, and sales process development, I aim to enhance operational efficiency, drive customer satisfaction, and contribute to business growth. I am eager to utilize my analytical skills, problem-solving abilities, and process optimization expertise to excel in a challenging role that offers opportunities for professional development and career advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact
07.2023 - 12.2024
- Promoted to GoDaddy Pro, handling premium and high-value customers, providing tailored domain, website, and hosting solutions
- Assisted business clients and entrepreneurs with advanced web solutions, including domain portfolio management, SSL certifications, and website optimization
- Provided expert consultation on premium domain purchases, website migrations, and enterprise-level hosting solutions
- Delivered high-touch after-sales support, ensuring seamless website performance, troubleshooting technical issues, and guiding customers through complex setups
- Built and maintained strong customer relationships, ensuring satisfaction and retention of high-value clients
- Worked closely with GoDaddy's internal teams to escalate and resolve complex technical and account-related concerns efficiently
Process Associate
Genpact
07.2019 - 06.2023
- Assisted premium customers in the GoDaddy process
- Sold domains, websites, and additional web solutions, ensuring customers found the best products to meet their business and personal needs
- Delivered after-sales support, helping customers with website setup, domain configurations, renewals, and troubleshooting issues
- Maintained a strong understanding of GoDaddy's products and services to provide tailored recommendations and increase sales conversions
Travel Consultant
Round Tripz Travelism
03.2017 - 03.2018
- Managed travel arrangements for 300-400 passengers, including itinerary design, ticket booking, and accommodation reservations
- Designed and customized itineraries tailored to client needs, ensuring seamless travel experiences
- Handled group travel bookings, including specialized groups for Iran and Iraq, ensuring smooth visa processing, flight coordination, and accommodation arrangements
Education
B.Tech - CSE
Nawab Shah Alam Khan College of Engineering And Technology
Hyderabad01.2016
Intermediate - M.P.C.
Sri Chaitanya Junior College
Hyderabad01.2012
SSC - undefined
St Josephs High School
King Kothi, Hyderabad01.2009
Skills
- MS office
- COmmunication
- Collaborative Team Management
- Lead Conversion Expertise
- Customer Support Post-Sale
Certification
- Energy at Work (Beginner), 06/01/23
- Hi-Tech (Beginner), 06/01/23
- Generative AI (Beginner), 07/01/23
- Generative AI (Intermediate), 07/01/24
- Personal Effectiveness (Beginner), 09/01/24
Awards
- Special Project Bronze Award, Genpact Inc., 06/01/20, Courageous - Ability to Influence Change
- Customer Bronze Award, Genpact Inc., 03/01/21, Courageous - Tolerance for Ambiguity
- Bronze Award, Genpact Inc., 10/01/23, Courageous - Appetite for Risk
- Customer Spot Award, Genpact Inc., 06/01/24, Integrity - Performance with Exceptional Integrity
Timeline
Process Developer
Genpact
07.2023 - 12.2024
Process Associate
Genpact
07.2019 - 06.2023
Travel Consultant
Round Tripz Travelism
03.2017 - 03.2018
SSC - undefined
St Josephs High School
- Energy at Work (Beginner), 06/01/23
- Hi-Tech (Beginner), 06/01/23
- Generative AI (Beginner), 07/01/23
- Generative AI (Intermediate), 07/01/24
- Personal Effectiveness (Beginner), 09/01/24
B.Tech - CSE
Nawab Shah Alam Khan College of Engineering And Technology
Intermediate - M.P.C.
Sri Chaitanya Junior College
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