Narendra Chinappa
Assistant Director - Market Research
PUNE,Pune, Maharashtra
Summary
Dynamic Operations Manager with over 13 years of experience driving operational excellence, sales enablement, and customer success in B2B demand generation, SaaS, and customer service sectors. Demonstrated expertise in leading cross-functional teams, optimizing processes, and executing impactful campaigns that enhance overall performance. Renowned for developing scalable workflows that foster team motivation and consistently deliver high-quality results. A strategic thinker committed to achieving organizational goals through innovative solutions and effective leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director – Market Research
MachBizz Marketers
01.2025 - Current
- Oversee end-to-end Operations with 4 key departments: Telemarketing/Business Development, Market Research/Contact Discovery/Data Analysis, Pass Verification/Tele-Verification, and Quality.
- Strategize optimization of People, Processes, and Technology to enhance net yield and operational excellence.
- Ensure on-time and high-quality client deliverables across strategic accounts.
- Set and adjust KPIs and employee targets to maximize output and efficiency.
- Responsible for headcount planning across all units, aligning workforce allocation with business requirements.
- Lead a workforce of 150+ professionals, ensuring streamlined operations across production and support units.
Operations Manager
CandorWorks
01.2023 - 10.2024
- Directed 4 operational departments + training.
- Designed campaign workflows that improved efficiency by 20%+.
- Implemented QA systems ensuring error-free lead qualification reports.
- Boosted team motivation & retention with structured development plans.
Assistant Manager – Operations
CandorWorks
08.2021 - 01.2023
- Streamlined campaign execution & reporting.
- Built interdepartmental workflows improving delivery speed.
- Increased client satisfaction by refining validation processes.
Senior Team Lead – Business Operations
CandorWorks
01.2019 - 07.2021
- Managed BDR team performance (KPIs, feedback, mentoring).
- Achieved consistent quota attainment across campaigns.
- Fostered a positive work environment with low attrition.
Sr. Management Consultant – Operations
Ziff Davis B2B
08.2018 - 12.2018
- Led 22 SDR associates on SaaS lead-gen campaigns.
- Achieved 100% KRA for 3 consecutive quarters.
- Served as client delivery POC & cross-team coordinator.
Assistant Delivery Manager – Lead Generation
DemandShore
08.2015 - 08.2018
- Supervised SDR teams delivering SaaS campaigns.
- Reduced attrition by implementing engagement programs.
- Delivered on-time, quality client projects.
Lead Generation Executive
QEDBATON
06.2014 - 08.2015
- Built B2B prospect databases via LinkedIn, Google, Hoovers.
- Conducted cold calls validating contacts for IT & SaaS clients.
Senior Customer Care Officer
Convergys
08.2013 - 06.2014
- Delivered 100% CSAT scores while handling UK telecom customers.
- Facilitated number portability, sim activations, and customized plan solutions.
- Consistently exceeded sales targets on postpaid upgrades and ISD activations.
Technical Support Specialist
IBM
07.2012 - 07.2013
- Provided L1 broadband & network support via phone, email, and chat.
- Troubleshot modems, routers, and network issues, achieving 90%+ FTR.
- Delivered clear technical guidance to non-technical customers.
Customer Service Representative
Mphasis (An HP Company)
05.2011 - 06.2012
- Handled Canadian banking operations: online banking, teller support, and fund transfers.
- Upsold banking products (credit cards, LOCs, overdrafts), contributing to revenue growth.
- Escalated fraud cases promptly, ensuring secure operations.
Education
High School -
Don Bosco High School
01.2006
Junior College - undefined
Vidya Bhavan Junior College
01.2008
Skills
Operations Management
Certification
LinkedIn Sales Navigator: Essentials
Timeline
Assistant Director – Market Research
MachBizz Marketers
01.2025 - Current
Operations Manager
CandorWorks
01.2023 - 10.2024
Assistant Manager – Operations
CandorWorks
08.2021 - 01.2023
Senior Team Lead – Business Operations
CandorWorks
01.2019 - 07.2021
Sr. Management Consultant – Operations
Ziff Davis B2B
08.2018 - 12.2018
Assistant Delivery Manager – Lead Generation
DemandShore
08.2015 - 08.2018
Lead Generation Executive
QEDBATON
06.2014 - 08.2015
Senior Customer Care Officer
Convergys
08.2013 - 06.2014
Technical Support Specialist
IBM
07.2012 - 07.2013
Customer Service Representative
Mphasis (An HP Company)
05.2011 - 06.2012
Junior College - undefined
Vidya Bhavan Junior College
High School -
Don Bosco High School
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