Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Disclaimer
Personal Information
Place
Accomplishments
Timeline
Generic

Naresh Kumar Kamuni

Hyderabad

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis, and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals.

Overview

14
14
years of professional experience

Work History

Subject Matter Expert

Sears IT and Management Services India Pvt. Ltd.
Hyderabad, TS, IN
02.2017 - 06.2025
  • As part of supply chain management, we as a team take care of load monitoring, in which we track the truck and the products of the customer.
  • Analyze supply chain data and resolve systemic discrepancies, reducing SLA breaches, improving delivery compliance.
  • Train and mentor new hires on shipment handling SOPs, audit trails, and tracking best practices.
  • Address high-priority escalations with actionable insights and root-cause analyses to ensure minimal disruptions.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Organized client meetings to provide project updates.
  • Handling various reports about the process. Designing and preparing technical reports, studies, and related documentation. Lead corporate-wide initiatives to help and guide enterprise and business-level goals.
  • Awarded as the best performer from SHI, and many more from the manager. Received E-Recognitions from the manager for teamwork and client focus.
  • Provided various significant value adds in the process, which were recognized by our business unit and were also put into practice.

Customer Service Analyst - G2L1

ADP India Pvt. Ltd.
Hyderabad, TS
02.2014 - 02.2017
  • I joined the company as a Senior Customer Service Representative, Level II; I got promoted to Customer Service Analyst, Level III. Received E-Recognitions from the manager for teamwork and client focus.
  • As part of the HRO in ADP, SASS specializes in customizable solutions for the complete hiring process and is part of the Reference/Background Checking Department, which helps our clients recruit the best of the workforce by conducting checks on prospective employees.
  • Experience in interacting with HR personnel in the U.S., including staffing coordinators and recruiters; our job required us to get in touch with staffing coordinators and recruiters on a day-to-day basis.
  • An important part of our job in SASS is to get in touch with the prospective applicants and employees to coordinate and facilitate their background checks smoothly.
  • Handling various reports about the process, the performance of associates, and the quality of work within the process.
  • Was featured in CCI Reports of Excellence several times.
  • Provided various significant value adds in the process, which were recognized by our business unit and were also put into practice.

Process Executive

Ispace Global Service Pvt.Ltd
Hyderabad, TS
04.2011 - 02.2014
  • I joined the company as a Process Associate Level I; I got promoted to Process Executive Level II.
  • As a Process Executive, I received several appreciations from my manager and team leader.
  • Working for providers on eligibility and claims.
  • Supporting the agents/clients during month-end activities on insurance calling and clearing the claims.
  • Calling the insurance company and verifying eligibility and claims status, the claim gets closed.
  • Sending monthly reports to the client on claims status.
  • As a daily metric, sending eligibility reports to the client.
  • Calling clients to take feedback on reports on a monthly basis.

Education

Master of Business Administration (M.B.A) - Human Resources

Bright Institute of Management
HYD
01.2016

Bachelor of Technology (B.com) -

Avanthi Degree College
HYD
01.2013

Intermediate - CEC

Ratna Junior College
Hyderabad

10th - Board of Secondary Education (SSC)

St.philips High School
Hyderabad

Skills

  • Supply chain management
  • Training and mentoring
  • Problem solving
  • Stakeholder communication
  • Process improvement
  • Quality assurance
  • Performance metrics
  • Escalation management
  • Excellent communication
  • Problem-solving
  • Process analysis
  • Multitasking capacity
  • Team collaboration

Languages

  • English
  • Hindi
  • Telugu

References

Will be furnished upon request.

Hobbies and Interests

  • Traveling
  • Making new friends

Disclaimer

I hereby declare that all the above-mentioned particulars are true and genuine to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 08/18/90
  • Nationality: Indian

Place

Hyderabad, Telangana

Accomplishments

Sears IT and Management Services India Pvt. Ltd.

  • Awarded as the best performer from SHI and many more from the manager. Received E Recognitions from the manager for Team Work and Client Focus.
  • • Provided various significant Value Adds in the process which was recognized by our Business Unit and was also put into practice.

ADP India Pvt. Ltd.

  • I joined the company as a Senior Customer Service Representative Level II, and I got promoted to Customer Service Analyst Level III.
  • Received E-Recognitions from manager for Team Work and Client Focus.
  • Was featured in CCI Reports of excellence for several times.
  • Provided various significant Value Adds in the process which were recognized by our Business Unit and was also put in practice.

Ispace Global Service Pvt.Ltd.

  • I joined the company as a Process Associate Level-I; I got promoted to Process Executive Level-II.
  • As a Process Executive I received several appreciations from my manager and team leader.

Timeline

Subject Matter Expert

Sears IT and Management Services India Pvt. Ltd.
02.2017 - 06.2025

Customer Service Analyst - G2L1

ADP India Pvt. Ltd.
02.2014 - 02.2017

Process Executive

Ispace Global Service Pvt.Ltd
04.2011 - 02.2014

Master of Business Administration (M.B.A) - Human Resources

Bright Institute of Management

Bachelor of Technology (B.com) -

Avanthi Degree College

Intermediate - CEC

Ratna Junior College

10th - Board of Secondary Education (SSC)

St.philips High School

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Naresh Kumar Kamuni