Naresh Sharma
Summary
Results-driven leader with proven success implementing hospital software in 27 sites, blending BPO quality analysis expertise with project management prowess. Skilled in cross-functional team coordination, stakeholder alignment, and strategic planning to deliver on-time, budget-conscious results. Eager to optimize healthcare IT solutions and support key business initiatives at an innovative Indian software firm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager - HIMS
Ujala Cygnus Health Care
New Delhi, India (Remote)
01.2025 - Current
- Supervise project and resource management for both the IT team and on-site vendor teams.
- Facilitate training sessions for the IT team, and champion users.
- Oversee application management by deploying the latest release builds, monitoring database sessions, and reviewing the Cron Scheduler to ensure the timely delivery of WhatsApp and text messages to stakeholders and patients.
- Document new requirements and validate them to mitigate associated risks, including negative test scenarios.
- Implement new requirements on the live server after the development and testing phases are completed.
- Coordinate meetings with all stakeholders—including vendors, champion users, the IT team, and upper management—to provide updates on project status, and address any challenges faced.
- Conduct an audit of master data to ensure there is no junk data or duplication in the software, as well as verify that the rates in the software align with the defined MOU between the hospital and the panels.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
DEPUTY GENERAL MANAGER - IMPLEMENTATION DEPARTMENT
Shivam Medisoft PVT LTD
Hyderabad, India (Remote)
12.2021 - 12.2024
- Served as a project manager.
- Responsible for assembling the implementation team through the hiring process, while overseeing project costs.
- Delivering master training to the IT team, sharing detailed information by field and functionality.
- Maintaining the Application Server, which includes deploying new builds, and restarting TOMCAT servers.
- Creating training plans for the IT team on software, as well as training champion users and end users on-site.
- Reviewed performance results to target, and take corrective measures with authorization and escalation.
- Managing integrations for SMS, email, WhatsApp messages, PACS, labs, and online consultations for doctors.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
QUALITY ANALYST
[24]7.ai
Hyderabad, India
01.2017 - 04.2019
- Supervise a team of 90 agents daily to ensure accurate information is shared in alignment with business guidelines.
- Ensure there are no discrepancies during client calibration sessions.
- Drive agents to meet customer satisfaction (C-Sat) and quality targets.
- Share process updates promptly and efficiently. Actively participate in all production-related activities.
- Manage change control, deviations, incident reports, and authorizations.
- Develop Standard Operating Procedures (SOPs) to enhance stability. Prepare units for external audits to ensure successful compliance.
- Identify potential risks in the process, and work towards effective solutions.
- Complete program inspections and clean desk audits promptly.
- Facilitate the development of newly hired batches.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Analyzed quality and performance data to support operational decision-making.
CUSTOMER SERVICE REPRESENTATIVE
[24]7.ai
Hyderabad, India
08.2015 - 12.2016
- Tasked with delivering customer support to SiriusXM clients, addressing areas such as Programming, Billing, and Technical issues, including troubleshooting receivers, resolving email problems, and assisting with login and password inquiries.
- Developed rapport with customers through active listening skills, leading to higher retention rates, and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Commerce - Accounts
Rajiv Gandhi Institute Of Management And Technology
06-2015
Intermediate - MEC
Bhavan's Shri Aurobindo Junior College
06-2012
SSC -
Blue Bells High School
06-2010
Skills
Project management
Risk management
Team collaboration
Technical support
Document management
Agile methodology
Cross-functional collaboration
Coaching and mentoring
Requirements gathering
Change control processes
Accomplishments
- Recognized as the Top Quality Analyst on the floor for over six months
- Successfully completed seven QA tools Achieved certification by completing
- Consultative Coaching and becoming a Certified Coach
- Conducted Performance Enhancement Training (PET), demonstrating a 100% improvement
- Honored as the Best Quality Analyst based on External Calibration Scores
- Earned two promotions within a single year
Software
Jira
, 4, Upper intermediate,MS Office
, 4, Upper intermediate,Oracle SQL
, 2, ElementaryLanguages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Marathi
Beginner (A1)
Personal Information
Certification
Foundations of Project Management
Project Initiation
Six Sigma White Belt
Certifications
01-2026
Timeline
Project Manager - HIMS
Ujala Cygnus Health Care
01.2025 - Current
DEPUTY GENERAL MANAGER - IMPLEMENTATION DEPARTMENT
Shivam Medisoft PVT LTD
12.2021 - 12.2024
QUALITY ANALYST
[24]7.ai
01.2017 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
[24]7.ai
08.2015 - 12.2016
Bachelor Of Commerce - Accounts
Rajiv Gandhi Institute Of Management And Technology
Intermediate - MEC
Bhavan's Shri Aurobindo Junior College
SSC -
Blue Bells High School