Nargish Jahan
Chennai
Summary
Process Associate with 1.9 years of hands-on experience in managing patient records, insurance claims, and payment processing. Adept at reducing errors, ensuring compliance with healthcare regulations, and delivering accurate billing support to optimize revenue cycle efficiency. Proven track record in customer relationship management and eligibility verification, with expertise in Salesforce and Oracle applications to streamline order management, and maintain compliance in medical billing operations.
Overview
2
2
years of professional experience
Work History
Process Associate
Prochant
Chennai
04.2024 - 12.2025
- Salesforce & Oracle – Verified patient demographics and medical history in Salesforce, assessed the need for oxygen supply, and booked orders using the Oracle application.
- Brightree & Waystar (NME‑RUL process) – Retrieved patient demographics, ran eligibility verification (EV) and same/similar (SS) checks, and updated Salesforce to determine new eligibility or replacements for oxygen equipment (valid 5 years).
- Waystar & Provider Portals (EV process) – Verified patient eligibility and coverage by accessing payer portals and coordinating with insurance providers (Humana, Aetna, Cigna, BCBS) to ensure accurate billing and compliance.
Education
Bachelor of Science - Computer Engineering
Anna University
Chennai06-2023
Skills
- Salesforce and Oracle management
- Eligibility verification
- Medical billing
- Customer relationship management
- Patient verification
- Flexible and adaptable
- Verbal communication
- Task prioritization
Languages
Hindi
Native
Native
English
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Timeline
Process Associate
Prochant
04.2024 - 12.2025
Bachelor of Science - Computer Engineering
Anna University