SANDHYA T
Bengaluru
Summary
Dynamic Process Associate with a proven track record at EXL Outsourcing, excelling in invoice processing and customer service. Adept in MS Office and time management, I effectively resolved inquiries and ensured SLA compliance, enhancing operational efficiency. Recognized for outstanding contributions in managing loan programs at SLK Global BPO Services.
Overview
3
3
years of professional experience
Work History
Process Associate
EXL Outsourcing
Bengaluru
12.2016 - 01.2019
- Ensured timely execution of SLA invoice processes.
- Processed invoices supported by purchase orders and credit transactions.
- Handled manual uploads of invoices and recovery of duplicates.
- Managed extraction of reports and exception allocation.
- Executed additional responsibilities like rescan operations, utility reporting, and managing invoice rejections.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Associate
SLK GLOBAL BPO SERVICES
Bengaluru
02.2016 - 11.2016
- Engaged in the Commercial Bought Participation (CBP) process for a banking initiative.
- Acknowledged by Lead banks for outstanding management of Loan Program activities.
- Prioritized assignments for commercial loans utilizing Excel.
- Utilized various banking applications to manage funding requests, loan configurations, and payment processing.
- Acquired skills for ensuring accuracy in the payment matching process.
- Specialized in providing commercial banking services at a business process outsourcing firm.
Education
M.COM - Finance and Accounts
Geetham University
Bengaluru05.2015
Bachelor of Commerce -
MLA FGCW
Bengaluru05.2012
Skills
- MS Office
- Salesforce (End User)
- Tableau
- Time management
- Oracle
- Invoice processing
Accomplishments
- Employee Recognition
- Best Employee Award maintaining accuracy in books of accounts in Sales commissions.
- Best Employee Award maintaining accuracy in books of accounts in Sales commissions.
- Best Employee Award maintaining accuracy in books of accounts in Sales commissions.
Languages
- English, Proficient
- Kannada, Native
Timeline
Process Associate
EXL Outsourcing
12.2016 - 01.2019
Associate
SLK GLOBAL BPO SERVICES
02.2016 - 11.2016
M.COM - Finance and Accounts
Geetham University
Bachelor of Commerce -
MLA FGCW