Narinder Singh

Assisted in classification tasks to ensure accuracy and consistency.
Collaborated with team members to support data entry and management processes.
Facilitated communication between departments to enhance workflow efficiency.

Assisted teams in monitoring customer interactions to uphold service standards.
Provided feedback to support agents in enhancing performance and customer satisfaction.
Monitored inbound and outbound calls, emails, and chats to assess agent performance based on quality parameters.

• Conducted regular audits to enhance compliance with company policies and standards.
• Coached agents to enhance communication accuracy and improve customer handling skills.
• Identified performance gaps and drove collaboration with team leaders to implement strategic improvement plans.
• Generated daily, weekly, and monthly quality reports featuring comprehensive insights and trend analysis.
• Ensured adherence to KPIs such as CSAT, FCR, AHT, and quality scores through diligent monitoring and analysis.
• Identified critical errors and communicated compliance issues to management.

Oversaw customer service operations to enhance overall satisfaction and retention.

• Provided online technical support to customers for laptops, desktops, and printers.
  Assisted users in resolving hardware and software problems effectively.
• Delivered comprehensive remote technical support for laptops, desktops, and printers to enhance user productivity and satisfaction.
• Diagnosed hardware and software issues through calls, chat, or email to enhance user experience.
• Guided customers through step-by-step troubleshooting to enhance issue resolution efficiency.
• Installed and configured software and drivers to enhance system performance and user experience.
• Escalated complex issues to higher-level support teams to ensure prompt resolution.

Managed inbound and outbound calls to enhance customer engagement and satisfaction.

• Achieved sales targets while ensuring exceptional customer satisfaction.
• Assisted in maintaining accurate client information.
  Supported efforts to enhance data integrity within the organisation.
• Used excellent and efficient problem-solving skills to address and resolve complex customer issues.