Narsing Rao

Over all 14 years’ of experience in marketing and Direct Marketing Online/Offline sales Keen Planner, strategist& Implementer with demonstrated abilities in devising marketing activities and accelerating the business growth Capable of managing and leading teams with responsibility for successful process operations, as well as experience articulating procedures and service standards for business outstanding performance Excellent interpersonal, communication, and analytical skills are required, as well as expertise in customer relationship management.

Over all 14 years’ of experience in marketing and Direct Marketing Online/Offline sales. Keen Planner, strategist& Implementer with demonstrated abilities in devising marketing activities and accelerating the business growth. Capable of managing and leading teams with responsibility for successful process operations, as well as experience articulating procedures and service standards for business outstanding performance. Excellent interpersonal, communication, and analytical skills are required, as well as expertise in customer relationship management.

• B.Com from Ambedkar University
• C.E.C Gotham Junior College Hyderabad Board of Intermediate
• S.S.C. Completed from Board of Secondary Examination

• Handling Manpower to people connects delivering the productivity control with proper utilization of manpower.
• Documenting, Monitoring, and Tracking the problem to ensure timely resolution.
• Team performance and respective parameters to ensure team achieve agreed standards target as per business requirements.
• Team huddles on daily basis /Huddles with Team leaders on daily basis to ensure minimizing the Handling critical escalation calls and minimizing the higher escalations
• Performed root cause analysis and identifies problem trends in efforts to remove problems from the environment.
• Motivating team to achieve their Monthly target.
• Employee Motivation, performance appraisal of the team members and counseling for performance and capability building in conformance with goals.
• Analysis of the reports including process dashboard, team performance reports and initiate appropriate action plan
• Maintaining Team leader performance report and doing weekly review on the same
• Maintaining month on month conversion report of the data base received from central to present report by the year end.
• Discussing about the KPI sheet on every quarterly.
• Quality audits and conduct analysis of quality metrics of individual team members and the entire team as a whole. Create and implement an action plan for improvements.

• Father's Name: Sri K. Lingamaiaha
• Date of Birth: 04/15/82
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• English
• Hindi
• Telugu

• Playing cricket
• Surfing net