Naseer Hurrah
Process Associate
Noida,UP
Summary
Process specialist with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and deliver consistent performance. Skilled in process optimization, data analysis, and workflow management. Reliable and efficient, excelling in fast-paced environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Process Associate
Admiral Solutions
10.2023 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Customer Service Expert
WNS Global Services Limited
11.2022 - 09.2023
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Implemented data analysis techniques to identify trends and improve the effectiveness of customer service strategies.
Customer Service Tech Support
Tech Mahindra
10.2021 - 10.2022
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Public Administration
IGNOU
Noida 01.2020 - Current
Skills
Process analysis
Report analysis
Presentations
Data entry
Schedule coordination
Process improvement
Paperwork processing
Trend tracking
Workflow management
Policy evaluation
Data interpretation
Teamwork
Hobbies
Football
Reading
Travelling
Cooking
Swimming
Certification
Google Certification of Digital Marketing
Timeline
Selling into Industries: Retail and Consumer Products Https://www.linkedin.com/learning/certificates/28c7a92dcae30a8279224492d5681483a48a1792040dbd23f548e7441d87c407?trk=share_certificate
06-2025
Business Analytics Foundations Https://www.linkedin.com/learning/certificates/9201a25602d221eac652ae1e5248a6db789bca059353d23a179b2a5bad879d29?trk=share_certificate
04-2025
Decision-Making Strategies Https://www.linkedin.com/learning/certificates/6bcce4afa1f933058028bfe5d8ae20154c7783d71df8a807e4c9196e7e838b69?trk=share_certificate
03-2025
Balancing Multiple Roles as a Leader Https://www.linkedin.com/learning/certificates/be4e5ec42565b36ca0d0b8cc5bf09395532e8b9bad48063fbdab7b0ba925600f?trk=share_certificate
02-2025
Performance Management Https://www.linkedin.com/learning/certificates/d30b7f6ec9e652370b6e0e36998854f872a88ea2adef8087a2587e37461feb4e?trk=share_certificate
02-2025
Building High-Performance Teams Https://www.linkedin.com/learning/certificates/0830928dd18324402f28df0616d6d3c3788ba519a3686d806298dee550670b80?trk=share_certificate
01-2025
Process Associate
Admiral Solutions
10.2023 - Current
Google Certification of Digital Marketing
12-2022
Customer Service Expert
WNS Global Services Limited
11.2022 - 09.2023
Customer Service Tech Support
Tech Mahindra
10.2021 - 10.2022
Bachelor of Arts - Public Administration
IGNOU
01.2020 - Current
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