Nathan D'Mello

Responsible for executing the product roadmap for Bluehost India & UK.

• Established multiple features and products to help SMB's with their online presence that contributed to 8% MoM growth in revenue.
• Reduced churn by 70% for specific segment of customers that were finding one of our products difficult to use.
• Launched localized features and fixes to help reduce top connect drivers received by support teams.
• Worked with marketing and sales teams to flesh out the right Go-to-Market strategy for new and existing products and features.

Responsible for in-house tools and applications for the Customer Success and Sales teams.

• Improved support team performance and quality by around 50% by developing tools and apps to boost productivity.
• Increased sales revenue by 20% and improved customer retention by building an application for the sales team that helped improve agent efficiency and increased leads.

• Helped create a positive impact on customer experience by resolving queries and issues for customers related to domain, web hosting, servers and other web presence related products via call, chat and tickets.