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Aiming for executive level especially H.O Opportunities with an organization of high repute.
A qualified and experienced Banking Professional possessing extensive knowledge & skills in retail liability branch banking Operations, Audit, Compliance and Business development with an experience of 17 years having been associated with organizations of repute like “AXIS BANK LTD” and “YES BANK LTD”.

Accomplished professional with extensive expertise in customer relationship management systems, ethical leadership, and technical proficiency. Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development. Offering strong leadership and communication skills, along with solid foundation in team management and customer service. Knowledgeable about sales strategies and operational efficiency, with focus on driving business growth. Ready to use and develop problem-solving, time management, and strategic planning skills within role.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced in branch operations management with a focus on compliance and performance enhancement. Oversaw daily operations while managing a team, providing training to improve service delivery and productivity. Developed strategies aimed at increasing customer satisfaction, which contributed to enhanced loyalty and repeat business. Demonstrated effective inventory management and workflow optimization through accurate stock assessments and coordinated replenishments.

Client focused and Pro –active Manager with 14+ years of Experience in Relationship Management, branch Administration, Team Management,Finance, Risk Management and Wealth Management. Strategic Planner and Effective communicator with Excellent Management Skills, Strong Analytical, problem solving and organizational abilities. Expertise in handling Investment advisory functions, operations, business development, selling financial services, portfolio management, team management and other operations. Currently associated with one of the leading Firm of India-HDFC Bank Limited since March 2022 working as a Branch Manager for Retail branch banking in Gurgaon. Posses an inquisitive & analytical mind, excellent organizational skills, flexible & detail oriented attitude combined with strong analytical & information analysis skills and a proven ability to interact with a diverse range of people in a professional manner. Expertise in client networking & customer relationship management and contributing towards improved financial performance. Acknowledged for unwavering commitment for providing exceptional customer service, lead by examples and establishes a professional work environment based on respect.

Navala KIRAN KUMARI

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Branch Manager

Assistant Branch Manager

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Bachelor of Arts -

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Branch Manager

Assistant Branch Manager

Bachelor of Arts -

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